CRM Executive – Jewellery Industry

Rambhajo by Advit Jewels Ltd.; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Advit Jewels Ltd. in Jaipur is seeking a proactive CRM Executive to manage the complete customer relationship lifecycle from pre-sales through post-sales support.

You will coordinate with buyers, customers, suppliers, and internal teams, handling calls and WhatsApp communications, documentation, and event coordination for jewellery launches. The role involves maintaining records, sharing designs and quotations, and ensuring timely order execution.

Qualifications

• Bachelor's degree preferred in Business Admin, Marketing, or related field.
• 1–3 years CRM, customer service, or sales support; jewellery industry preferred.
• Excellent English and Hindi communication skills.
• Proficiency in MS Excel and WhatsApp Business.

Responsibilities

• Handle incoming enquiries and follow up with customers via calls, WhatsApp, email, and other channels.
• Share jewellery designs, catalogues, quotations, and collection updates with customers.
• Coordinate with the sales team to track leads and support order conversions.
• Maintain regular communication with buyers, retailers, and business clients.
• Follow up on order status, production progress, delivery timelines, and payments.
• Coordinate with Sales, Design, Production, Purchase, Accounts, and Logistics teams for order execution.
• Handle customer feedback, complaints, service requests, and post-sales concerns.
• Maintain long-term relationships and encourage repeat business through follow-ups.
• Coordinate with buyers and suppliers on product requirements, quotations, samples, and delivery schedules.
• Communicate design specifications to relevant internal departments.
• Follow up for pending information, approvals, and documentation.
• Maintain records of communications, commitments, and orders.

Skills

CRM experience

Customer coordination

English & Hindi

MS Excel

Documentation

Multitasking

Canva

WhatsApp Business

Education

Bachelor's degree or related

Tools

CRM software

WhatsApp Business

Canva

Job description

Job Description: CRM Executive - Jewellery Industry

Company: Advit Jewels Ltd. | Location: Jaipur, Rajasthan | Department: Sales & Marketing / Client Relations | Employment: Full-time, Work from Office

About the role

Advit Jewels Ltd. is looking for a proactive, organised, and customer-focused CRM Executive to manage the complete customer relationship cycle, from pre-sales enquiries to post-sales service. The role involves coordinating with buyers, customers, suppliers, and internal teams; managing calls and WhatsApp communication; maintaining documentation; and supporting jewellery launches, promotional creatives, and upcoming events.

Key responsibilities

• Handle incoming enquiries and follow up with prospective and existing customers through calls, WhatsApp, email, and other communication channels.
• Share jewellery designs, product details, catalogues, quotations, and collection updates with customers.
• Coordinate with the sales team to track leads, follow up on enquiries, and support order conversions.
• Maintain regular communication with buyers, retailers, business clients, and prospective customers.
• Follow up with customers regarding order status, production progress, delivery timelines, dispatches, and pending payments.
• Coordinate with Sales, Design, Production, Purchase, Accounts, and Logistics teams to ensure smooth order execution.
• Handle customer feedback, complaints, service requests, and other post-sales concerns.
• Maintain long-term relationships with customers and encourage repeat business through regular follow-ups.
• Coordinate with buyers and suppliers regarding product requirements, quotations, samples, order details, and delivery schedules.
• Communicate design specifications and customer requirements to the relevant internal departments.
• Follow up with suppliers and internal teams for pending information, approvals, and documentation.
• Maintain records of buyer and supplier communications, commitments, and order updates.

4. Documentation & Data Management

• Prepare and maintain customer databases, enquiry records, quotations, order details, invoices, and other relevant documents.
• Maintain accurate records of calls, WhatsApp messages, customer feedback, follow-ups, and order status.
• Prepare daily or weekly MIS reports on enquiries, pending follow-ups, orders, and customer interactions.
• Organise digital files, customer documents, design references, and event-related records.

5. Jewellery Designs, Marketing & Event Coordination

• Coordinate with the Graphic Design and Marketing teams to prepare and share jewellery design posts, collection updates, promotional creatives, and invitations for upcoming events.
• Assist in planning and coordinating jewellery exhibitions, trade shows, launches, buyer meetings, and promotional activities.
• Share event invitations and collection updates with customers and buyers through calls, WhatsApp, and email.
• Maintain event guest lists, RSVP records, customer databases, and post-event follow-up reports.
• Ensure all customer-facing communication and creatives are shared on time and are professionally presented.

Required skills and qualifications

• Graduate in any discipline; a degree in Business Administration, Marketing, or a related field is preferred.
• 1-3 years of experience in CRM, customer service, client coordination, or sales support. Jewellery industry experience will be preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in MS Excel, Word, email, and WhatsApp Business.
• Strong follow-up, documentation, data management, and coordination skills.
• Ability to handle multiple tasks, maintain accurate records, and communicate professionally with buyers and suppliers.
• Basic understanding of jewellery products, designs, and the luxury retail or B2B jewellery business is an advantage.
• Familiarity with CRM software and basic design tools such as Canva will be an added advantage.

We are looking for someone who is professional, presentable, detail-oriented, proactive, and confident in customer communication. The candidate should be comfortable with regular calling and messaging, systematic documentation, coordinating with multiple departments, and supporting marketing activities and jewellery events.