Crm Executive

Kalamandir Jewellers; Surat; On-site; INR 180,000 - 300,000; Full time

Job summary

Kalamandir Jewellers Limited in Surat, Gujarat, invites applications for a proactive CRM Executive to manage customer relationships, handle inquiries via calls, emails and WhatsApp, and maintain accurate CRM records to ensure a smooth customer experience.

You will coordinate with showroom teams and internal departments to resolve issues, follow up with customers to ensure satisfaction, prepare regular reports, and contribute to customer engagement and retention through professional, courteous

Qualifications

• Excellent verbal and written communication skills.
• Good customer handling and problem-solving abilities.
• Basic knowledge of MS Excel and CRM software.
• Strong follow-up and coordination skills.

Responsibilities

• Manage customer queries and provide timely resolutions through calls, emails and WhatsApp.
• Handle customer feedback, complaints and service-related requests.
• Maintain and update customer databases and CRM records.
• Coordinate with showroom teams and internal departments to resolve customer issues.
• Conduct follow-up calls with customers to ensure customer satisfaction.
• Maintain records of customer interactions and prepare regular reports.
• Support customer engagement, retention and relationship-building activities.
• Ensure a positive customer experience and maintain service quality.

Skills

Communication skills

Customer handling

CRM software

MS Excel

Coordination skills

Tools

CRM software

MS Excel

Job description

Job Summary:

We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle customer queries, maintain customer databases, and ensure a smooth customer experience.

Key Responsibilities:

1. Manage customer queries and provide timely resolutions through calls, emails and WhatsApp.
2. Handle customer feedback, complaints and service-related requests.
3. Maintain and update customer databases and CRM records.
4. Coordinate with showroom teams and internal departments to resolve customer issues.
5. Conduct follow-up calls with customers to ensure customer satisfaction.
6. Maintain records of customer interactions and prepare regular reports.
7. Support customer engagement, retention and relationship-building activities.
8. Ensure a positive customer experience and maintain service quality.

Required Skills:

• Excellent verbal and written communication skills.
• Good customer handling and problem-solving abilities.
• Basic knowledge of MS Excel and CRM software.
• Strong follow-up and coordination skills.
• Ability to manage multiple customer queries.
• Customer-focused attitude and professional behaviour.

Preferred Candidate Profile:

• Experience in CRM, Customer Support or Customer Relationship Management.
• Experience in the Retail or Jewellery Industry will be an added advantage.
• Candidates with good communication and coordination skills are preferred.