Customer Relationship Executive

Unnati Anam Consultancy; Maharashtra; On-site; INR 304,668 - 364,932; Full time

Job summary

A leading jewelry consultancy in Maharashtra seeks a proactive Customer Relationship Executive to manage client relationships and enhance engagement. The ideal candidate will have 2-4 years of experience in CRM or luxury retail, strong communication skills, and a customer-focused attitude. This full-time position offers an opportunity to work with high-value clientele in a collaborative environment.

Qualifications

• 2-4 years of experience in CRM, luxury retail, or jewelry brands.
• Strong communication and interpersonal skills.

Responsibilities

• Manage client interactions via calls, WhatsApp, email, and in-person communication.
• Provide timely, professional, and solution-oriented responses.
• Build and maintain strong relationships with high-value clients.

Skills

CRM tools

MS Office

Communication skills

Interpersonal skills

Job description

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About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.

Working model: Onsite

Days: Monday - Saturday

Timings: 10:30am - 7:30pm

Budget: 30K (depending on experience)

Experience: 2-4 years

Role Overview: We’re seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:

• Manage client interactions via calls, WhatsApp, email, and in-person communication.
• Provide timely, professional, and solution-oriented responses.
• Maintain customer records, order details, and communication logs accurately.

CRM & Process Management:

• Plan and execute CRM campaigns to drive client retention.
• Track and analyze customer interactions to provide actionable insights.
• Identify recurring issues and support process improvement initiatives.
• Work closely with sales, marketing, and production teams to resolve client queries.
• Build and maintain strong relationships with high-value clients.
• Report on customer trends, feedback, and loyalty metrics to leadership.

What We’re Looking For:

• Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
• Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
• Attributes: Customer-focused, organized, proactive, and solution-driven.
• Work with a prestigious luxury jewelry brand and high-value clientele.
• Contribute to enhancing customer journeys and loyalty programs.
• Grow in a professional, collaborative, and growth-oriented environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Human Resources Services

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