CRM Executive

ACURA SOLUTIONS LTD; Navi Mumbai; Presencial; INR 400.000 - 650.000; Jornada completa

Descripción de la vacante

ACURA SOLUTIONS LTD. is seeking a CRM Specialist to manage and optimize the CRM system, ensuring data integrity and optimal user access.

You will analyze customer data to tailor personalized campaigns, working closely with sales and marketing to align CRM strategies with business goals. You will train staff on CRM usage, monitor metrics, and report on impact while troubleshooting issues with IT to maintain seamless CRM operations.

Formación

• Must have strong proficiency with CRM software tools and data analysis to drive personalized customer experiences.
• Excellent written and verbal communication to coordinate across teams.
• Detail-oriented mindset with problem-solving capability and hands-on CRM troubleshooting.

Responsabilidades

• Manage and oversee the CRM system, ensuring data integrity and user access.
• Analyze customer data to identify trends, preferences, and opportunities for personalization.
• Collaborate with sales and marketing teams to align CRM strategies with business goals.
• Implement strategies to improve customer engagement and loyalty through targeted campaigns.
• Conduct regular training sessions for staff on CRM functionalities and best practices.
• Monitor CRM metrics and prepare reports for stakeholders to demonstrate impact and areas for improvement.
• Troubleshoot issues related to the CRM platform, coordinating with IT as needed.

Conocimientos

CRM proficiency

Data analytics

Communication

Detail orientation

Herramientas

CRM platforms

Descripción del empleo

Role Summary In this role, success looks like building strong customer relationships that drive retention and satisfaction while optimizing the CRM processes to enhance overall performance.

Responsibilities

• Manage and oversee the CRM system, ensuring data integrity and user access.
• Analyze customer data to identify trends, preferences, and opportunities for personalization.
• Collaborate closely with sales and marketing teams to align CRM strategies with business goals.
• Implement strategies to improve customer engagement and loyalty through targeted campaigns.
• Conduct regular training sessions for staff on CRM functionalities and best practices.
• Monitor CRM metrics and prepare reports for stakeholders to demonstrate impact and areas for improvement.
• Troubleshoot any issues related to the CRM platform, working with IT as needed.

Must-Have Skills

• Proficient in CRM software tools and platforms.
• Strong analytical skills, with the ability to interpret data effectively.
• Excellent communication skills for collaboration across departments.
• Detail-oriented approach with a knack for problem-solving.

Good-to-Have Skills

• Experience in managing or implementing CRM systems.
• Knowledge of marketing automation tools that integrate with CRM solutions.
• Familiarity with data privacy regulations and best practices in customer data management.

In this role, you will learn how to harness customer insights into actionable strategies while gaining hands-on experience in managing sophisticated CRM tools that can shape your career in customer relationship management.