CRM Executive

ACURA SOLUTIONS LTD; Thane; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

ACURA SOLUTIONS LTD in India is seeking a CRM Specialist to drive customer retention by optimizing the CRM processes and building strong relationships across teams. You will ensure data integrity, analyze customer patterns, and help tailor campaigns to boost engagement.

The role emphasizes training staff, reporting insights to stakeholders, and partnering with sales and marketing to align CRM strategies with business goals.

Formación

• Experience using CRM platforms to manage customer data and campaigns.
• Strong analytical skills to identify trends and optimize strategies.
• Excellent communication to coordinate across teams.
• Detail-oriented with problem-solving mindset.

Responsabilidades

• Oversee CRM system data integrity and user access.
• Analyze customer data to identify trends and personalization opportunities.
• Collaborate with sales and marketing to align CRM strategies.
• Implement campaigns to improve engagement and loyalty.
• Train staff on CRM functionalities and best practices.
• Monitor CRM metrics and report impact to stakeholders.
• Troubleshoot CRM issues with IT support.

Conocimientos

CRM software proficiency

Data analysis

Excellent communication

Cross-department collaboration

Descripción del empleo

Role Summary

In this role, success looks like building strong customer relationships that drive retention and satisfaction while optimizing the CRM processes to enhance overall performance.

Responsibilities

• Manage and oversee the CRM system, ensuring data integrity and user access.
• Analyze customer data to identify trends, preferences, and opportunities for personalization.
• Collaborate closely with sales and marketing teams to align CRM strategies with business goals.
• Implement strategies to improve customer engagement and loyalty through targeted campaigns.
• Conduct regular training sessions for staff on CRM functionalities and best practices.
• Monitor CRM metrics and prepare reports for stakeholders to demonstrate impact and areas for improvement.
• Troubleshoot any issues related to the CRM platform, working with IT as needed.

Must-Have Skills

• Proficient in CRM software tools and platforms.
• Strong analytical skills, with the ability to interpret data effectively.
• Excellent communication skills for collaboration across departments.
• Detail-oriented approach with a knack for problem-solving.

Good-to-Have Skills

• Experience in managing or implementing CRM systems.
• Knowledge of marketing automation tools that integrate with CRM solutions.
• Familiarity with data privacy regulations and best practices in customer data management.

In this role, you will learn how to harness customer insights into actionable strategies while gaining hands-on experience in managing sophisticated CRM tools that can shape your career in customer relationship management.