Senior Crm Executive

Starventures Group; Dadri; On-site; INR 150,000 - 250,000; Full time

Job summary

Starventures Group is seeking a customer service-oriented professional to manage CRM data and handle customer interactions across email, phone, and in-person channels. The role requires accurate record-keeping, timely complaint resolution, and strong communication to build lasting customer relationships.

The candidate will use MS Office (Excel) for documentation and may prepare essential documents like allotment letters and maintenance charges, while leveraging basic ERP tools to support CRM

Qualifications

• Excellent verbal communication skills for effective customer handling.
• Strong calculation skills for resolving complex issue.

Responsibilities

• Manage CRM data, ensuring accuracy and up-to-date information.
• Handle customer queries via email, phone calls, and face-to-face interactions.
• Resolve customer complaints and concerns in a timely manner.
• Provide excellent communication skills to build strong relationships with customers.
• Utilize MS Office tools (Excel) for documentation purposes.
• Must be able to prepare documentation like allotment letters, maintenance charges etc
• Handle basic ERP tools for CRM.

Skills

Verbal communication

Calculation skills

Tools

MS Office (Excel)

ERP tools

Job description

Role & responsibilities

Manage CRM data, ensuring accuracy and up-to-date information.

Handle customer queries via email, phone calls, and face-to-face interactions.

Resolve customer complaints and concerns in a timely manner.

Provide excellent communication skills to build strong relationships with customers.

Utilize MS Office tools (Excel) for documentation purposes.

Must be able to prepare documentation like allotment letters, maintenance charges etc

Handle basic ERP tools for CRM

Female Candidate Preferred

Preferred candidate profile

Excellent verbal communication skills for effective customer handling.

Strong calculation skills for resolving complex issue.

Perks and benefits