CRM Executive

Unimont Realty; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A real estate firm in Navi Mumbai is seeking a Post-Sale CRM professional to manage customer relationships post-purchase. Responsibilities include coordinating with multiple teams, resolving client issues, and ensuring data accuracy in the CRM. The ideal candidate should have 2-5 years of experience in real estate CRM, excellent communication skills, and a degree in Business Administration or related fields. The role fosters long-term client relationships and enhances customer satisfaction through effective communication and data management.

Qualifications

• Minimum of 2-5 years in post sales CRM in real estate company.
• Proven track record of managing post-sale customer interactions and improving customer satisfaction.

Responsibilities

• Coordinate with sales, legal, finance, and property management teams.
• Handle and resolve customer complaints and issues promptly.
• Ensure accurate and up-to-date client information is maintained in the CRM system.
• Identify areas for improvement in post-sale processes.
• Organize and manage client appreciation events and workshops.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Proficiency in CRM software and data analysis tools

Ability to multitask and manage time efficiently

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Real Estate

Bachelor’s degree in a related field

Job description

Job Description: Post-Sale CRM for Real Estate Company

Experience: Minimum of 2-5 years in post sales CRM in real estate company

Key Responsibilities

Communication and Coordination

• Coordinate with sales, legal, finance, and property management teams to resolve client issues.
• Communicate important updates and information to clients regarding their property, such as maintenance schedules, payment reminders, and community events.

Customer Support

• Handle and resolve customer complaints and issues promptly and professionally.
• Provide guidance and support to clients on the use of property facilities and services.
• Facilitate the process of title transfers, documentation, and other post-sale formalities.

Data Management and Reporting

• Ensure accurate and up-to-date client information is maintained in the CRM system.
• Generate and analyze reports on customer feedback, complaints, and service requests.
• Provide insights and recommendations based on CRM data to improve customer service and satisfaction.

Process Improvement

• Identify areas for improvement in post-sale processes and customer interactions.
• Implement strategies to enhance the customer experience and streamline post-sale operations.
• Develop and refine standard operating procedures (SOPs) for post-sale customer interactions.

Client Engagement

• Organize and manage client appreciation events, workshops, and seminars.
• Foster long-term relationships with clients through personalized engagement and loyalty programs.
• Monitor client satisfaction levels and proactively address any decline in customer satisfaction.

Client Relationship Management

• Maintain and update customer profiles in the CRM system.
• Serve as the primary point of contact for clients post-purchase, addressing inquiries, concerns, and requests in a timely manner.
• Conduct regular follow-ups with clients to ensure satisfaction and address any issues.

Qualifications

Education

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.
• Proven track record of managing post-sale customer interactions and improving customer satisfaction.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM software and data analysis tools.
• Ability to multitask and manage time efficiently.