CRM Executive

Rohan Group; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Rohan Group in Pune, India seeks a dedicated CRM/Customer Relations professional to manage relationships, resolve post-sales issues, and coordinate with clients for quotations and payments follow-up.

You will use CRM software to track interactions, analyze trends, and ensure seamless delivery with internal teams. The role requires strong communication and coordination skills, with experience in real estate or related fields.

Qualifications

• 3–8 years of experience in real estate or related field.
• Strong understanding of CRM management principles.
• Excellent customer coordination skills.
• Proficiency in using CRM software.

Responsibilities

• Manage customer relationships through effective communication, ensuring satisfaction and retention.
• Coordinate with customers to resolve post-sales issues, provide quotations, and follow up on payments.
• Utilize CRM software to track customer interactions, maintain records, and analyze trends.
• Collaborate with internal teams to ensure seamless delivery of services and products.

Skills

Customer relationship management

Communication skills

Coordination with customers

Post-sales support

Tools

CRM software

Job description

Roles and Responsibilities :

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Coordinate with customers to resolve post-sales issues, provide quotations, and follow up on payments.
• Utilize CRM software to track customer interactions, maintain accurate records, and analyze trends.
• Collaborate with internal teams to ensure seamless delivery of services and products.

Job Requirements :

• 3-8 years of experience in real estate industry or related field.
• Strong understanding of CRM management principles and practices.
• Excellent customer coordination skills with ability to build strong relationships.
• Proficiency in using CRM software for tracking customer interactions.

Regards Team HR