CRM – BLENDED PROCESS

Vrinda International; Thane; Presencial; INR 200.000 - 400.000; Jornada completa

Descripción de la vacante

Zoho is seeking a dynamic CRM – Blended Process professional for its IT Services team in Thane, India. The role focuses on managing customer interactions across voice and non-voice channels, delivering high-quality service, and addressing client needs efficiently.

The ideal candidate has excellent communication, active listening, and data-entry skills, with experience using CRM software and the ability to resolve inquiries while building positive relationships to support customer satisfaction

Formación

• Minimum 6 months of relevant work experience in a customer-facing role.
• Excellent communication skills to articulate thoughts clearly and concisely.
• Proficient in active listening to understand customer needs.
• Strong problem-solving abilities to address service challenges.
• Experience using CRM software to manage customer data and interactions.
• Strong typing skills for high-volume data entry.
• Customer service mindset focused on resolving issues and building rapport.

Responsabilidades

• Manage and resolve customer queries through voice and non-voice channels with professionalism and efficiency.
• Actively listen to client concerns to understand issues and provide appropriate solutions.
• Demonstrate effective problem-solving to address complex customer situations and elevate when necessary.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Utilize strong typing skills to ensure timely and error-free data entry and documentation.
• Deliver exceptional customer service by adhering to company standards and protocols.

Conocimientos

Customer service

Communication skills

Active listening

Problem-solving

Typing

Data entry

Herramientas

CRM software

Descripción del empleo

Dosti Pinnacle, Wagle Estate, Thane, India | Posted on 10/05/2026

Job Description

Summary

We are seeking a dynamic professional for the CRM – Blended Process role within the IT Services sector. This position is pivotal for managing customer interactions across various channels, ensuring high-quality service delivery while addressing client needs efficiently. The ideal candidate will serve as a primary point of contact, leveraging strong communication abilities to resolve inquiries and foster positive relationships, thereby contributing directly to customer satisfaction and retention goals.

Responsibilities

• Manage and resolve customer queries through voice and non-voice channels with professionalism and efficiency.
  
• Actively listen to client concerns to accurately understand issues and provide appropriate solutions.
  
• Demonstrate effective problem-solving skills to address complex customer situations and elevate when necessary.
  
• Maintain accurate records of customer interactions and transactions using Customer Relationship Management (CRM) tools.
  
• Utilize strong typing skills to ensure timely and error-free data entry and documentation.
  
• Deliver exceptional customer service by adhering to company standards and protocols.
  

Requirements

• Possess a minimum of 6 months of relevant work experience in a customer-facing role.
  
• Exhibit excellent communication skills with the ability to articulate thoughts clearly and concisely.
  
• Demonstrate proficiency in active listening techniques to grasp customer needs effectively.
  
• Show capability in applying problem-solving strategies to overcome service challenges.
  
• Have a proven track record of using CRM software for managing customer data and interactions.
  
• Display strong typing proficiency to handle high-volume data entry tasks.
  
• Maintain a customer service-oriented mindset focused on resolving issues and building rapport.