Customer Relations Executive

TP; Mumbai Suburban; On-site; INR 300,000 - 450,000; Full time

Job summary

TP in Mumbai Suburban is looking for a full-time Customer Retention Specialist in a non-voice role. Ideal candidates should have a graduate degree, excellent communication skills, and at least 6 months of experience in the banking sector.

The position involves managing customer inquiries, maintaining strong client relationships, and working collaboratively within a team to meet service objectives.

Qualifications

• Graduate degree from a recognized university.
• Strong communication and interpersonal skills.
• Experience with a minimum of 6 months in a similar role.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional service to clients through various communication channels.
• Collaborate with internal teams to achieve business objectives.

Skills

Customer Service

Communication Skills

Interpersonal Skills

CRM Knowledge

Education

Graduate degree from a recognized university

Job description

Job Description

Roles and Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional service to clients through various communication channels.
• Collaborate with internal teams to achieve business objectives.
• Develop and maintain strong relationships with customers and stakeholders.
• Identify opportunities to upsell and cross-sell products and services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Graduate degree from a recognized university.
• Excellent language proficiency, particularly in B2.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Basic knowledge of CRM/IT enabled services/BPO industry.
• Experience working in a similar role with a minimum of 6 months of banking experience.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Malad

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.