CRM EXECUTIVE

The UrbanIndia; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

The UrbanIndia in Bengaluru is seeking a Customer Success Associate to act as the main point of contact after client onboarding, addressing queries, and providing timely updates on projects and processes.

You will coordinate payments, documentation, and CRM records while collaborating with Sales, Finance, Legal, and Projects. The ideal candidate is customer-oriented, patient, and detail-driven, with strong communication and follow-up skills.

Qualifications

• Customer-centric mindset with strong communication abilities.
• Ability to coordinate across multiple internal teams.

Responsibilities

• Act as a point of contact for customers after booking.
• Handle customer queries and provide timely project/process updates.
• Coordinate payments, collections, agreements and documentation.
• Maintain accurate customer records and CRM updates.
• Work with Sales, Finance, Legal, Projects and other internal teams.
• Excellent communication and customer-handling skills.
• Professional, patient and solution-oriented.
• Strong follow-up and coordination ability.
• Detail-oriented with an interest in Customer Relationship Management.

Skills

Customer

Customer experience

Communication

CRM

Education

Job description

About The Opportunity

A dynamic consulting firm operating at the intersection of customer experience, sales enablement, and digital transformation, we help enterprises across India scale customer retention, pipeline velocity, and service excellence through intelligent CRM strategies. Our CRM teams build, optimize, and operationalize client-facing tech stacks that turn data into revenue and relationships into loyalty.

• Act as a point of contact for customers after booking.
• Handle customer queries and provide timely project/process updates.
• Coordinate payments, collections, agreements and documentation.
• Maintain accurate customer records and CRM updates.
• Work with Sales, Finance, Legal, Projects and other internal teams.
• Excellent communication and customer-handling skills.
• Professional, patient and solution-oriented.
• Strong follow-up and coordination ability.
• Detail-oriented with an interest in Customer Relationship Management
• Skills: customer,customer experience,communication,crm