Executive - CRM

Saheel Properties; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Saheel Properties in Pune, India is seeking a Customer Relationship professional with 3-5 years of experience for a full-time role. You will manage end-to-end customer communication, address queries and coordinate acrossSales, Accounts, Engineering and Legal teams to ensure customer satisfaction.

The role requires an MBA and strong CRM documentation skills, with duties spanning from booking to possession and ongoing relation maintenance.

Qualifications

• 3-5 years of experience in customer relationship management.
• MBA is required.
• Location: Pune, India.
• Full-Time role.

Responsibilities

• Manage customer communication from booking to possession.
• Handle customer queries, requests and complaints.
• Coordinate documentation and payment-related requirements.
• Maintain accurate customer records in CRM.
• Coordinate with Sales, Accounts, Engineering and Legal teams.
• Track customer commitments and pending activities.
• Ensure timely resolution of customer issues.
• Maintain customer satisfaction and service standards.

Skills

Customer communication

CRM maintenance

Interdepartmental coordination

Education

MBA

Job description

Job Category: Customer Relationship

Experience: 3 - 5 Year

Location: Pune

Education: MBA

Job Type: Full-Time

Key Responsibilities:

• 1 Manage customer communication from booking to possession.
• 2 Handle customer queries, requests and complaints.
• 3 Coordinate documentation and payment-related requirements.
• 4 Maintain accurate customer records in CRM.
• 5 Coordinate with Sales, Accounts, Engineering and Legal teams.
• 6 Track customer commitments and pending activities.
• 7 Ensure timely resolution of customer issues.
• 8 Maintain customer satisfaction and service standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.