CRM - Consultant

Tecnovos; Pune District; Hybrid; INR 500,000 - 800,000; Full time

Job summary

Tecnovos is seeking a customer service-oriented Relationship Executive to join their team in Pune or Bangalore. The role involves handling customer escalations and improving relationships with partners.

The ideal candidate will have 2-4 years of experience in customer service or relationship management, effective communication skills, and proficiency in tools like Confluence and JIRA. Fluency in Marathi, Hindi, Kannada, and English is required.

Qualifications

• 2-4 years of experience in customer service or relationship management.
• Experience in handling escalations and complaints effectively.
• Ability to work in a fast-paced environment under ambiguity.

Responsibilities

• Handle customers/channel partners escalations promptly.
• Build relationships with internal and external team members.
• Collaborate with teams to address customer needs.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Negotiation skills

Operational procedures knowledge

Knowledge of digital banking

Fluent in Marathi/Hindi/Kannada/English

Excel knowledge

Education

Bachelor’s Degree or MBA

Tools

Confluence

JIRA

Job description

Job Purpose

We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers/channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product/services.

Full time
Location: Bangalore | Pune
Experience: 2 - 4 Years

Responsibilities

• Experience in end-to-end banking operational procedures
• Building relationships and coordinating with internal/external team members
• Handling irate customers in a polite way
• Dedicatedly handling inward and outward calls/reports
• Ready to go extra mile and work when team/management needs support in accomplishing tasks
• Act as point of contact for complaints and escalation of issues as appropriate
• Collaborate with internal teams (sales, technical, finance & senior management) to address customers’ needs
• Must have experience working on Confluence and JIRA and ability to create product backlogs
• Experience in risk management, data management and fraud management is a plus
• Industry knowledge in digital banking/finance and telecom with experience in developing markets

Skills and Abilities

• Ability to perform consistently under ambiguity, changing business requirements by converting that into recruiting efforts
• High focus on outcomes and ability to stand up to committed deliverables
• Good communication, interpersonal and negotiation skills
• Effective verbal and written communication skillsBanking knowledge
• Excel knowledge
• Willingness to take initiatives
• Bachelor’s Degree or MBA
• Fluent in Marathi/Hindi/Kannada/English
• Maintenance of reports