CRM Associate

Ultraviolette Automotive Pvt Ltd; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Ultraviolette Automotive Private Limited is hiring a CRM Associate to join the CRM team. The role focuses on proactive customer support, handling queries via email and calls, and ensuring timely resolutions while adhering to SLAs and TATs.

The ideal candidate will demonstrate strong communication skills, efficient task management, and the ability to collaborate with internal and external stakeholders to meet defined turnaround times.

Qualifications

• Strong verbal and written communication skills (English + regional languages preferred).
• Excellent task management and follow-up discipline.
• Problem-solving mindset with attention to detail.
• Freshers with excellent communication skills are encouraged to apply.

Responsibilities

• Handle customer queries and escalations across email and phone.
• Provide timely updates to customers on issue status until closure.
• Coordinate with internal teams (Service, Operations, Technical Support, Logistics) to resolve issues within defined TAT.
• Log, update, and monitor customer queries in the CRM system and maintain records for audit.

Skills

Communication skills

Task management

Problem solving

Attention to detail

English proficiency

CRM familiarity

Tools

CRM system

Job description

Ultraviolette Automotive Private Limited | Full time

We are looking for a proactive and customer-focusedCRM Associateto join the CRM team. The ideal candidate willhandle customer queries and escalations across email and phone, ensuring timely and effective resolution. This rolerequires excellent communication skills, strong task management, and the ability to collaborate with internal andexternal stakeholders to meet defined turnaround times (TAT).

Key Responsibilities

• Customer Support & Communication
• Handle customer queries, complaints, and escalations through email and outbound/inbound calls.
• Ensure all customer interactions are clear, professional, and aligned with company communication standards.
• Provide timely updates to customers on the status of their issues until closure.
• Coordinate with internal teams such as Service, Operations, Technical Support, and Logistics to resolve customerissues within defined TAT.
• Work with external partners/vendors when required to expedite solutions.
• Track and follow up on all open tickets to ensure prompt resolution.
• CRM System Management
• Log, update, and monitor customer queries in the CRM system.
• Maintain accurate case records and documentation for audit and internal review.
• Identify recurring issues and highlight them to the CRM leadership for process improvement.
• Quality & Process Adherence
• Adhere to standard operating procedures (SOPs) for query handling and escalation management.
• Ensure SLAs and TATs are consistently met.
• Support in preparing reports, dashboards, and insights related to customer interactions.

Requirements

• Experience
• 0-2 years of experience in customer support, CRM, or service coordination roles.
• Freshers with excellent communication skills are encouraged to apply.
• Strong verbal and written communication skills (English + regional languages preferred).
• Good task management and follow-up discipline.
• Problem-solving mindset with attention to detail.