Credit and Collections Supervisor

HireRight; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HireRight is seeking a Supervisor, Collections and Credit to lead the Americas Collections Team and drive improvement across client accounts. You will oversee escalation, analysis, and communications with customers and internal stakeholders to resolve outstanding balances.

The role emphasizes leadership, process improvement, and strong customer service skills, with collaboration across Account Managers, Directors, and Client Relations teams.

Qualifications

• Degree in Finance, Accounting, Administration or Economics preferred.
• Intermediate Excel knowledge required.
• Basic accounting knowledge a plus.
• Experience with Microsoft Office Applications required.
• ERP Systems experience an advantage.
• Great customer service skills are essential.

Responsibilities

• Lead Americas Collections Team and provide support for related client accounts.
• Attend regular and ad hoc calls with customers regarding outstanding balances.
• Escalate and resolve collections problems; coordinate with Account Managers and senior management.
• Review ageing reports, identify top debtors and conduct bad debt analysis.
• Perform collections closing activities and KPI analysis; follow up on action items.
• Participate in collection process improvements and audits.

Skills

Leadership

Negotiation

Problems resolution

Time management

Multicultural communication

Customer service

Education

Finance / Accounting / Economics degree

Tools

Microsoft Office Applications

Excel

ERP Systems

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Supervisor, Collections and Credit will lead a team of Collectors providing service to a variety of clients.

Responsibilities

• Support and leadership for Americas Collections Team
• Attending regular and ad hoc calls with Customers regarding outstanding balances
• Escalation and resolution of Collections problems
• Leading internal calls with Account Managers, Account Directors, Senior Management and Client Relations Teams
• Reviewing ageing reports, identyfying top debtors and conducting bad debt analysis
• Collections closing activities
• KPIs analysis and follow up
• Meetings with customers to resolve past due issues
• Partake in internal and external audit requirements
• Partake in outside collections process
• Participation in Collection Process Improvement projects

Qualifications

Education & Experience:

• Preferable Degree in one of the following: Finance Accounting Administration or Economics
• Intermediate Excel knowledge is required
• Basic accounting knowledge is an advantage
• Experience with Microsoft Office Applications is required
• Experience with ERP Systems is an advantage
• Great customer service skills are a must have

Preferred Qualifications:

• 3- 5 years in collections handling enterprise accounts
• Experience in leading your own team
• Experience in cooperation with internal teams

Knowledge/Skills/Abilities:

• Leadership
• Negotiation
• Problems resolution
• Time management
• Connect with multicultural business partners
• Good communication skills in all levels

What Do We Offer

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.