Credit and Collections Analyst

HireRight; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

HireRight is seeking a Credit & Collections Analyst in Mumbai to support the Accounts Receivable function, resolve disputes, and provide excellent customer service. You will manage a portfolio of small to mid-size accounts, communicate professionally, and work with cross-functional teams to ensure timely collections.

The role requires strong English communication, organizational skills, and proficiency with Salesforce and Excel, in a fast-paced multinational environment.

Qualifications

• Proficient English written and spoken communication.
• Highly organized with strong follow-up and accuracy.
• Ability to work independently in a fast-paced, matrix environment.

Responsibilities

• Perform debt collection activities across HireRight entities via calls and emails.
• Monitor a portfolio to ensure timely recovery of accounts receivable.
• Analyze root causes of collection issues and coordinate with internal teams.
• Provide updates on account status and AR reconciliations with customers.
• Handle Salesforce queues and general inbox inquiries; apply business rules to classify issues.
• Prioritize daily tasks to reduce past-due balances and improve cash flow.
• Explain AR policies to internal and external stakeholders and access reports.

Skills

English communication

Organizational skills

Attention to detail

Analytical thinking

Independent work

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Excel

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Role Purpose:

The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.

Responsibilities

Responsibilities:

• Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emails
• Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
• Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
• Reports any significant past due in the AR and/or any situation that could have an impact on collections.
• Provide constant update of account status.
• Resolve SalesForce queue and general inbox customer inquiries
• Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
• Notate all actions in the accounting system
• Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
• Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
• Explain standard accounts receivable related policies and procedures to internal and external stakeholders
• Access, understand, and utilize detailed and summary level collection reports
• Perform other duties as assigned or required in a positive manner

Qualifications

Education:

• High school diploma or equivalent required
• College degree preferred

Experience:

• High/proficient written and verbal communication skills in English
• Highly organized, detail-oriented, and great follow-up and follow-through skills
• Solution oriented with a sense of urgency
• Strong computer skills
• Intermediate knowledge in Excel
• Ability to thrive in a face-paced environment with quickly changing business needs
• Ability to work independently and apply analytical thinking while navigating through complex matrix environments
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
• Strong confidentiality standards
• Customer service-related experience is an advantage
• B2B Collections experience is highly preferred
• SalesForce experience is an advantage
• Experience in Shared Service Center environment is an advantage
• Ability to work effectively in a multi-national, matrix organization

What do we offer

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.