Credit and Collections Supervisor

HireRight; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HireRight, a premier global background screening and workforce solutions provider, is seeking a Supervisor, Collections and Credit to lead a dedicated team and drive performance from Mumbai. This role focuses on client accounts across the Americas, optimizing debt recovery and reporting KPIs with senior leadership.

The ideal candidate has 3–5 years in collections, strong leadership, and solid Excel/ERP skills, along with excellent communication and customer service abilities to manage complex

Qualifications

• Bachelor’s or equivalent in Finance, Accounting, Administration or Economics.
• Intermediate Excel knowledge is required.
• Basic accounting knowledge is an advantage.
• Experience with Microsoft Office Applications is required.
• Experience with ERP systems is an advantage.
• Great customer service skills are a must have.

Responsibilities

• Lead and support Americas Collections Team.
• Attend regular and ad hoc calls with Customers regarding outstanding balances.
• Escalation and resolution of collections problems.
• Lead internal calls with Account Managers and Senior Management.
• Review ageing reports, identify top debtors and conduct bad debt analysis.
• Oversee collections closing activities.
• Analyze KPIs and follow up.
• Meet customers to resolve past due issues.
• Participate in audit requirements.
• Participate in outside collections processes.
• Engage in Collection Process Improvement projects.

Skills

Leadership

Negotiation

Problems resolution

Time management

Communication

Multicultural collaboration

Customer service

Education

Finance / Accounting / Economics

Tools

Excel

ERP Systems

Microsoft Office

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Supervisor, Collections and Credit will lead a team of Collectors providing service to a variety of clients.

Responsibilities

• Support and leadership for Americas Collections Team
• Attending regular and ad hoc calls with Customers regarding outstanding balances
• Escalation and resolution of Collections problems
• Leading internal calls with Account Managers, Account Directors, Senior Management and Client Relations Teams
• Reviewing ageing reports, identyfying top debtors and conducting bad debt analysis
• Collections closing activities
• KPIs analysis and follow up
• Meetings with customers to resolve past due issues
• Partake in internal and external audit requirements
• Partake in outside collections process
• Participation in Collection Process Improvement projects

Qualifications

Education & Experience:

• Preferable Degree in one of the following: Finance Accounting Administration or Economics
• Intermediate Excel knowledge is required
• Basic accounting knowledge is an advantage
• Experience with Microsoft Office Applications is required
• Experience with ERP Systems is an advantage
• Great customer service skills are a must have

Preferred Qualifications:

• 3- 5 years in collections handling enterprise accounts
• Experience in leading your own team
• Experience in cooperation with internal teams

Knowledge/Skills/Abilities:

• Leadership
• Negotiation
• Problems resolution
• Time management
• Connect with multicultural business partners
• Good communication skills in all levels

What do we offer

Please submit resume/CV in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.