Country Call Center Operator

Amplifon SPA; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Amplifon SPA is seeking a tele sales professional in Gurgaon to reach fresh leads and follow up with clients. You will coordinate with the clinical and field teams to ensure visits to our clinic, with daily, weekly and monthly activity tracking.

The role requires 2+ years in tele sales (inbound + outbound), with at least 1 year outbound. Reporting to the Team Leader, you will aim to meet daily and monthly targets while maintaining up-to-date client data in CRM and Excel.

Qualifications

• Bachelor's degree required.
• 2+ years in tele sales (Inbound + Outbound).
• At least 1 year of outbound experience.

Responsibilities

• Daily calling on dialer and manual/predictive calling with a minimum of 150 calls and at least 80 connections per day.
• Convince clients for hearing check-up and hearing aid trial with accurate information.
• Daily and timely reporting and update of client information in Excel and CRM.
• Coordinate with clinical and field teams to ensure timely completion of tasks.
• Achieve daily and monthly targets (vary month to month).

Skills

Persuasive speaking

Empathy

Problem solving

Sales oriented

Customer service

Polite tone

Education

Bachelor's degree

Job description

Experience Required At least 2 years + with 1 year minimum in Outbound

Location Gurgaon

Reporting to Team Leader

Job Purpose:

Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.

Job Specification:

• Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
• Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
• Daily and timely reporting.
• Maintaining client information in excel and CRM.
• Daily coordination with our clinical and field team to ensure the work is completed on time.
• Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.

Job Qualifications:

Minimum Educational Qualification: Bachelors,

Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.

Skill Set Requirements:

• Persuasive Speaking Skills, Tone/Pitch should be polite.
• Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
• Sales Oriented with a focus on Customer Service
• Should not sound overly aggressive while speaking.