Operations Associate | In office

MediBuddy; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Job summary

MediBuddy is hiring a Calling Executive in Bengaluru to connect with doctors, assess their qualifications and career needs, and guide them toward the most suitable program. The role involves outbound calling, counselling, collecting documents, coordinating training, and arranging mock calls to ensure smooth onboarding.

You will maintain accurate call records, follow up with doctors, and coordinate with internal teams to verify documents and schedule sessions, aiming to meet daily and weekly

Qualifications

• Graduate in any discipline; healthcare/recruitment experience preferred.
• 1–3 years in telecalling, customer support, counselling, recruitment, or similar.
• Freshers with strong communication and convincing skills may apply.
• Excellent English and Hindi verbal communication; regional languages a plus.
• Ability to engage with doctors and coordinate follow-up actions.
• Proficient in document collection, verification, and CRM updates.

Responsibilities

• Make outbound calls to doctors and medical professionals from assigned leads.
• Understand qualifications, experience, and career preferences.
• Explain and pitch processes, services, or opportunities based on profiles.
• Respond to queries with accurate information on requirements and timelines.
• Maintain follow-ups to ensure timely completion of onboarding processes.
• Collect, verify, and maintain required documents and records.
• Coordinate with internal teams for verification, onboarding, and training.
• Schedule training sessions, orientation calls, mock calls, and interviews.
• Guide doctors on mock call preparation and provide feedback.
• Maintain call records, follow-up status, and CRM updates.
• Ensure a smooth, positive onboarding journey for doctors.
• Meet daily/weekly/monthly calling, conversion, documentation, and training targets.
• Escalate complex queries when required.

Skills

Verbal communication

English and Hindi fluency

Convincing skills

Follow-up skills

Documentation awareness

Scheduling coordination

Education

Graduate

Tools

CRM tools

MS Office

Google Sheets

Email communication

Job description

Department: Operations / Sales / Doctor Engagement

Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-focused Calling Executive to connect with doctors, understand their qualifications and career requirements, and guide them toward the most suitable process or program. The role involves outbound calling, counselling doctors on relevant opportunities, collecting required documents, coordinating training sessions, and arranging mock calls/interviews to ensure successful onboarding and process completion.

Key Responsibilities

• Make outbound calls to doctors and medical professionals from assigned leads/databases.
• Understand the doctor’s educational qualifications, specialization, experience, registration status, and career preferences.
• Explain and pitch the appropriate process, service, training program, or opportunity based on the doctor’s profile and eligibility.
• Respond to doctor queries professionally and provide accurate information about process requirements, timelines, fees (if applicable), and next steps.
• Maintain regular follow-ups with interested doctors to ensure timely completion of the process.
• Collect, verify, and maintain required documents such as educational certificates, registration documents, identity proofs, experience letters, CVs, and other relevant records.
• Coordinate with internal teams for document verification, onboarding, training, and process updates.
• Schedule and arrange training sessions, orientation calls, mock calls, and mock interviews for doctors.
• Guide doctors on preparation for mock calls/interviews and communicate feedback for improvement.
• Maintain accurate call records, follow-up status, document trackers, and CRM updates.
• Ensure a smooth and positive experience for doctors throughout the engagement and onboarding journey.
• Meet assigned daily/weekly/monthly calling, conversion, documentation, and training coordination targets.
• Escalate complex queries or concerns to the concerned team or manager when required.

Required Qualifications

• Graduate in any discipline; preference may be given to candidates with experience in healthcare, education, recruitment, counselling, or sales.
• 1–3 years of experience in telecalling, customer support, counselling, recruitment, sales, or doctor/healthcare coordination is preferred.
• Freshers with strong communication and convincing skills may also apply.
• Excellent verbal communication skills in English and Hindi; additional regional languages will be an advantage.
• Ability to confidently communicate with doctors and other healthcare professionals.
• Strong pitching, counselling, negotiation, and follow-up skills.
• Good understanding of document collection and verification processes.
• Ability to organize training schedules, mock calls, and appointments efficiently.
• Proficiency in MS Office, Google Sheets, CRM tools, and email communication.
• Strong attention to detail and ability to maintain confidential doctor information.
• Target-oriented, self-motivated, and able to work in a fast-paced environment.
• Professional attitude, patience, and good problem-solving skills.