Consumer Presales Advocate

Alike Thoughts

Hyderabad

In loco

INR 300.000 - 420.000

Tempo pieno

14 giorni+

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CAB facility for shifts

Descrizione del lavoro

Alike Thoughts in Hyderabad seeks a customer-focused Consumer Presales Advocate to support consumer sales via phone and digital chat channels. You will engage with inbound customers, understand requirements and buying intent, and guide them through the purchase journey.

The ideal candidate has 2–3 years in inbound/tech sales, strong English communication, CRM experience, and the ability to handle objections in a high-volume environment.

Competenze

2+ years of experience in inbound or tech sales and customer-facing roles.
Strong verbal and written English communication skills.
Experience with CRM tools and Microsoft Office.
Knowledge of consumer technology and digital products.

Mansioni

Engage with inbound customers via phone and chat, understanding their requirements and buying intent.
Guide customers through the purchase journey, handling objections and recommending suitable products.

Conoscenze

Inbound Sales

Inside Sales

Telesales

Tech Sales

Customer-facing Sales

Verbal English

Written English

CRM Tools

Microsoft Office

Strumenti

CRM Tools

Microsoft Office

Descrizione del lavoro

Job Description Consumer Presales Advocate

Location: Hyderabad
Experience: 2 to 3 Years

Job Summary

We are looking for a customer-focused Consumer Presales Advocate to support consumer sales through phone and digital chat channels. The role involves engaging with inbound customers, understanding their requirements and buying intent, recommending suitable products, handling objections, and guiding customers through the purchase journey.

The ideal candidate should have strong communication, consultative selling, customer handling, and product knowledge with the ability to work effectively in a high-volume inbound sales environment.

Required Skills

2+ years of experience in Inbound Sales, Inside Sales, Telesales, Tech Sales, or Customer-facing Sales.
Strong verbal and written English communication skills.
Excellent customer handling and relationship management skills.
Strong probing, objection handling, negotiation, and closing skills.
Experience with consultative selling and lead conversion.
Ability to handle customer conversations through phone and chat.
Working knowledge of CRM tools and Microsoft Office applications.
Good understanding of consumer technology, electronics, software, or digital products.
Good typing speed for real-time chat support; 55 WPM preferred.
Ability to work in a structured, high-volume inbound sales environment.