Inbound Sales Advocate – Consumer Products

Vivantify Technology Solutions India Pvt. Ltd.; Hyderabad; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Inclusive work environment

Challenging projects

Job summary

Vivantify Technology Solutions India Pvt. Ltd. is seeking an Inbound Sales Advocate to support Microsoft consumer products through phone and digital chat channels. You will understand customer needs, recommend products, and guide buyers through the purchasing journey.

The role emphasizes consultative selling, strong communication, and the ability to handle objections while meeting sales and customer satisfaction targets in a fast-paced environment.

Qualifications

• The ideal candidate has approximately 2 years of experience in inbound sales, telesales, or customer-facing sales support.
• Strong English communication and consultative selling skills.
• Comfortable working in a structured, high-volume sales environment with privacy and compliance awareness.

Responsibilities

• Handle inbound consumer sales inquiries via phone and digital chat.
• Understand customer needs and recommend suitable Microsoft consumer products.
• Guide customers through the buying journey using consultative sales techniques.
• Address objections and support purchase conversions.
• Record interactions and outcomes in CRM/sales systems.

Skills

Consultative sales

Telesales

Techno-sales

English communication

Closing skills

CRM usage

Typing for chat

Education

Bachelor's degree

Tools

CRM tools

Microsoft Office

Job description

About The Role

We are looking for a customer-focused Inbound Sales Advocate to support Microsoft's consumer product portfolio through phone and digital chat channels. The role involves understanding customer needs, recommending suitable products, and guiding customers through the purchasing journey. The ideal candidate will have strong consultative selling, communication, and objection-handling skills, along with an interest in consumer technology.

Location

Hyderabad

Experience

1–3 Years

Openings

1

Job Description

The candidate will handle inbound sales inquiries, identify customer requirements, and recommend relevant Microsoft consumer products, software, and add-on solutions. They will use consultative sales techniques to build customer trust, address objections, and support purchasing decisions. The role also involves documenting customer interactions in CRM systems, capturing customer feedback, and maintaining high standards of privacy, security, and compliance. The candidate will work closely with team leads, trainers, quality coaches, and operations teams while meeting sales, customer satisfaction, and productivity targets.

Key Responsibilities

• Handle inbound consumer sales inquiries through phone and digital chat.
• Understand customer needs and recommend suitable products and solutions.
• Guide customers through the buying journey using consultative sales techniques.
• Handle customer objections professionally and support purchase conversions.
• Record customer interactions, requirements, and outcomes in CRM/sales systems.
• Schedule follow-ups and maintain customer engagement where appropriate.
• Capture customer feedback and insights to improve the sales experience.
• Meet sales conversion, revenue, customer satisfaction, and compliance targets.

Required Skills

• Consultative sales, telesales, and techno-sales capabilities.
• Strong verbal and written communication skills in English.
• Ability to manage customer conversations through phone and chat.
• Strong probing, objection-handling, and closing skills.
• Working knowledge of CRM/sales tools and Microsoft Office applications.
• Understanding of consumer electronics, software, and competing products.
• Typing proficiency suitable for real-time chat support.

Preferred / Good To Have

• Experience selling consumer technology products, including laptops, tablets, gaming products, or software subscriptions.
• Exposure to omnichannel sales or digital commerce environments.
• Familiarity with Microsoft products such as Surface, Office, Xbox, Windows, Azure, Microsoft 365, and Dynamics 365.
• Experience in multicultural or international customer-facing environments.
• Previous experience in consumer technology, electronics retail, or digital commerce.
• Typing speed of 55 WPM.
• Bachelor's degree.

Mandatory Skills

• Incident Management

Candidate Profile

The ideal candidate will have approximately 2 years of experience in inbound sales, telesales, or customer-facing sales support, with strong English communication and consultative selling skills. They should be comfortable working in a structured, high-volume sales environment, understand customer needs, and demonstrate cultural awareness relevant to the supported market.

Benefits Package

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The opportunity to work on exciting and challenging projects with leading clients.