Inbound Sales Executive

Zettamine Labs; Hyderabad, Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Cab provided for night shifts

Job summary

ZettaMine!!! invites an Inbound Sales Executive to join their Hyderabad/Pune operations, handling inbound consumer inquiries via phone and chat.

You will engage customers, understand buying intent, and recommend relevant products to guide them toward a confident purchase decision. The role emphasizes strong consultative selling, excellent English communication, and the ability to document interactions in CRM while maintaining privacy and compliance.

Qualifications

• Inbound sales with a consultative approach.
• Excellent English communication, both written and spoken.
• Experience using CRM and sales tools.
• Ability to guide customers toward purchase decisions.
• Knowledge of consumer electronics and related software.
• Typing speed 55 WPM or higher.
• Strong objection handling and closing skills.

Responsibilities

• Serve as first point of contact for inbound inquiries via phone and chat.
• Identify product-fit opportunities across Microsoft consumer offerings.
• Recommend devices, software, and add-on solutions.
• Guide customers through the purchase journey toward a decision.
• Document interactions and outcomes in CRM systems.
• Capture customer feedback to improve the sales experience.
• Maintain privacy, security, and compliance in data handling.
• Meet defined sales conversion and CSAT targets.

Skills

Consultative sales

Telesales

CRM tools

MS Office

Closing skills

Electronics knowledge

Typing speed 55 wpm

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office

Job description

Hello All,

Greetings from ZettaMine!!!

Inbound Sales Executive

Location: Hyderabad & Pune
Experience Required: 4 to 8 Years

Notice: Immediate Joiners

Shifts: Night Shift (Cab will be provided for both shifts)

We are looking for a customer-focused Inbound Sales Advocate to support the consumer portfolio across phone and chat channels. This role is responsible for engaging inbound customers, understanding buying intent, recommending the right products, and guiding customers toward a successful purchase decision. The ideal candidate combines strong consultative selling ability with confidence, empathy, and product curiosity.

Key Responsibilities

• Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels.
• Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings.
• Use consultative selling techniques to recommend relevant devices, software, and add-on solutions.
• Guide customers through the purchase journey and help move them toward a buying decision.
• Handle objections professionally and build trust through knowledgeable, customer-friendly conversations.
• Recommend follow-up actions and schedule future touchpoints where appropriate.
• Accurately document customer interactions, needs, and outcomes in CRM/sales systems.
• Capture customer insights and feedback to improve the overall sales experience.
• Maintain high standards of privacy, security, compliance, and customer data handling.
• Meet defined performance goals for sales conversion, customer satisfaction, and productivity.

Required Skills (Technical + Functional)

• Consultative sales and telesales/Techno Sales capability.
• Strong verbal and written communication skills.
• Ability to manage customer conversations over phone and chat.
• Working knowledge of CRM/sales tools and Microsoft Office applications.
• Strong probing, objection handling, and closing skills.
• Good understanding of consumer electronics, software, and competitive products.
• Typing proficiency suitable for real-time chat support (55 WPM preferred).

Preferred Skills (Good to Have)

• Experience selling consumer technology products such as laptops, tablets, gaming, or software subscriptions.
• Exposure to omnichannel sales or digital commerce environments.
• Familiarity with Microsoft products such as Surface, Office, Xbox, and Windows/Azure/M365/Dynamics 365.
• Experience working in multicultural or international customer-facing environments.

Experience Required

• 2+ years of experience in inbound sales, telesales, or customer-facing sales support.
• Prior experience in consumer technology, electronics, retail tech, or digital commerce preferred.

Educational Qualifications

• Bachelors degree preferred.
• Equivalent work experience in sales/customer engagement may be considered.

Key KPIs / Success Metrics

• Sales conversion rate.
• Revenue or sales target attainment.
• Customer satisfaction (CSAT).
• Attach/upsell rate.
• Follow-up completion rate.
• Interaction quality and compliance adherence.

Team/Stakeholder Interaction

• Works closely with team leads, trainers, quality coaches, and operations teams.
• Participates in regular coaching and performance reviews.
• Supports customer insight sharing with internal stakeholders.

Any Domain-Specific or Project-Specific Requirements

• High English proficiency required.
• Familiarity with Microsoft products such as Surface, Office, Xbox, and Windows/Azure/M365/Dynamics 365.
• Strong cultural awareness for the supported selling market.
• Ability to work in a structured, high-volume inbound sales environment.

Thanks & Regards,

Aruna.M