Consumer Presales Advocate

HypTechie; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

HypTechie in Pune is seeking a Consumer Presales Advocate to handle inbound sales inquiries via phone and chat. You will understand customer needs and recommend suitable Microsoft consumer products, aiming to convert inquiries into sales.

The role requires strong communication, CRM proficiency, and knowledge of consumer tech. Work from office, 5 days a week, with cab facilities provided for both shifts (6 PM–3 AM or 9 PM–6 AM IST).

Qualifications

• Minimum 2 years experience in inbound sales, telesales or customer-facing sales.
• High English proficiency; able to work in a high-volume sales environment.
• Bachelor’s degree preferred.
• Experience selling consumer technology or electronics is a plus.

Responsibilities

• Handle inbound sales inquiries through phone and digital chat.
• Understand customer needs and recommend suitable products and solutions.
• Promote consumer technology products, software, and add-on services.
• Handle customer objections and guide customers toward purchase decisions.
• Maintain customer records and interactions in CRM/sales tools.
• Meet sales targets, conversion goals, and customer satisfaction metrics.
• Follow data privacy, security, and compliance guidelines.

Skills

Consultative Sales / Inbound Sales / T

Verbal & Written Communication

Need Analysis / Objection Handling / 3

CRM Tools

Microsoft Office

Consumer Tech Knowledge

Education

Bachelor’s degree preferred

Job description

Job Description

Job ID : 896311
Position: Consumer Presales Advocate

Location: Pune
Experience: 2–3 Years ( Only Females )
Work Mode: Work from Office – 5 Days a Week
Shift Timings: 6 PM–3 AM or 9 PM–6 AM IST
Cab Facility: Provided for both shifts

Job Summary

We are looking for a customer-focused Consumer Presales Advocate to handle inbound sales inquiries through phone and chat. The role involves understanding customer requirements, recommending suitable Microsoft consumer products, handling objections, and converting inquiries into sales.

Key Responsibilities

• Handle inbound sales inquiries through phone and digital chat.
• Understand customer needs and recommend suitable products and solutions.
• Promote consumer technology products, software, and add-on services.
• Handle customer objections and guide customers toward purchase decisions.
• Maintain customer records and interactions in CRM/sales tools.
• Meet sales targets, conversion goals, and customer satisfaction metrics.
• Follow data privacy, security, and compliance guidelines.

Required Skills

• Consultative Sales / Inbound Sales / Telesales
• Strong Verbal and Written Communication
• Customer Need Analysis, Objection Handling and Sales Closing
• CRM Tools and Microsoft Office
• Consumer Technology Product Knowledge

Preferred Skills

• Experience selling laptops, tablets, gaming products, or software subscriptions.
• Familiarity with Microsoft Surface, Office, Xbox, and Windows.
• Experience in omnichannel sales and digital commerce.
• Typing speed of 55 WPM preferred.

Eligibility

• Minimum 2 years of experience in inbound sales, telesales, or customer-facing sales.
• Consumer technology or electronics sales experience preferred.
• Bachelor’s degree preferred.
• High English proficiency and ability to work in a high-volume sales environment.