Consultant Workforce Experience Consulting - Learning Experience and Enablement

EPAM Systems; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Flexible benefits

CSR opportunities

Job summary

EPAM Systems seeks an experienced Learning Experience and Enablement Consultant to design end-to-end learning and change programs for client teams. You will lead a small studio, run client workshops, develop coaching frameworks, and create interactive enablement tools to drive adoption and measurable change.

The role emphasizes AI-enabled learning, stakeholder engagement, and capability building across geographies, with opportunities for growth and global knowledge sharing.

Qualifications

• 12 to 18 years of IT experience
• 7+ years in instructional design and 5+ years of hands-on change enablement
• Minimum 2 years at Big Four or boutique consulting firm
• 2+ years using authoring tools to build adaptive learning content
• 3+ years presenting to clients or decision-makers
• Background in AI-driven learning or knowledge infrastructure practices

Responsibilities

• Develop project approach and plan to fulfill client enablement needs
• Engage with clients through meetings and workshops
• Manage a small team of learning experience designers and change consultants
• Advise stakeholders on design and enablement approaches
• Run workshops to collect data and observations
• Lead live training sessions and train-the-trainer programs
• Create experiential enablement tools and coaching frameworks
• Establish metrics to track engagement and change impact
• Assist with AI readiness assessments and knowledge audits
• Maintain and update project workplans and status updates

Skills

Instructional design

Change enablement

Learning design

Client engagement

Education

Degree in Organizational Change

Tools

Captivate

Articulate Storyline

RISE

Evolve

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Our global team is looking for a Learning Experience and Enablement Consultant to help clients empower their employees and customers by closing gaps in knowledge, behavior, and mindset. This position involves designing and delivering end-to-end learning and change enablement solutions—spanning digital content, coaching, experiential learning, adoption campaigns, and assessments—all rooted in current learning science and change management practices. The role extends past conventional training by building capability, breaking down resistance, and enabling people to achieve and maintain the client's enablement objectives.ResponsibilitiesDevelop and carry out the project approach and plan needed to fulfill client enablement needsEngage directly with clients through independently run meetings and workshopsManage a small team of learning experience designers, content developers, and change enablement consultantsAdvise client stakeholders and SMEs on learning design and change enablement approaches for project executionRun workshops with client stakeholders, employee groups, and subject matter experts to collect data and record findingsConduct interviews with internal and external SMEs, stakeholders, and learners to capture and assess learning needsLead live training sessions and train-the-trainer programsBuild customized change enablement and learning experiences based on stakeholder requirementsCreate experiential enablement tools, coaching frameworks, and interactive materials to encourage adoption and behavioral changeEstablish metrics, feedback mechanisms, and assessment approaches to track engagement, adoption, and long-term change impactAssist with AI readiness assessments and knowledge audits under senior directionMaintain and update project workplans and provide status updates to clientsRequirements12 to 18 years of overall IT experienceAt least 7 years in instructional design and 5 or more years of hands-on change enablement experienceMinimum 2 years working at a Big Four or boutique consulting firmAt least 2 years using authoring tools like Captivate, Articulate Storyline, RISE, or Evolve to build advanced adaptive learning content3 or more years presenting and advocating for both technical and non-technical ideas to clients or decision-makersA degree in Organizational Change, Instructional Design, Adult Learning, or a related fieldDemonstrated success delivering consulting services to organizationsBackground in designing and deploying AI-driven learning, content enablement, or AI agentsFamiliarity with AI-enabled workflow design, human-AI adoption models, and knowledge infrastructure practicesAbility to lead a small team of 3 to 5 people, including performance management and mentorshipStrong relationship-building skills with clients, along with the ability to communicate insights and manage expectations throughout engagementsNice to haveStrong background in multimedia development and graphic designCertification in Change ManagementExperience making content compliant with usability standards, Section 508, and WCAGWe offerOpportunity to work on technical challenges that may impact across geographiesVast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certificationsOpportunity to share your ideas on international platformsSponsored Tech Talks & HackathonsUnlimited access to LinkedIn learning solutionsPossibility to relocate to any EPAM office for short and long-term projectsFocused individual developmentBenefit package:Health benefitsRetirement benefitsPaid time offFlexible benefitsForums to explore beyond work passion (CSR, photography, painting, sports, etc.)