Consultant - ServiceNow CSM Job

YASH Technologies, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

YASH Technologies, Inc. is hiring ServiceNow ITSM/CSM professionals with 4–7 years of experience to implement and configure complex ITSM/CSM solutions for government-facing engagements.

The role requires strong communication, analytical thinking, and hands-on capabilities with Flow Designer, UI policies, and scripting. The ideal candidate will have a Bachelor’s degree in CS/IS or related field, solid ServiceNow platform experience, and the ability to work both independently and in a

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or a related field

Responsibilities

• Proficient in ITSM modules: Incident, Change, Problem, and Service Request Management
• Hands-on experience with ServiceNow CSM module
• Implement/Configure ServiceNow CSM and ITSM solutions for government-facing engagements
• Write client scripts, Business Rules, ACLs and UI policies
• Create web services and integrate with external systems using MID-Tier and REST/SOAP
• Configure and maintain Flow Designer flows, notifications, and approvals

Skills

Strong communication

Interpersonal skills

Analytical thinking

Problem-solving

Education

Bachelor’s degree in Computer Science, Information Systems or related field

Tools

ServiceNow ITSM

ServiceNow CSM

Service Catalog

Flow Designer

Orchestration

Client Scripts

Business Rules

UI Policies

ACLs

Workflow

Glide

MID-Tier

Web Services

Import Sets

Update Sets

Email Notifications

Job description

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YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireServiceNow CSM Professionals in the following areas :

OurServiceNow Competency is looking forward to hireServiceNow ITSM /CSMDeveloper for a client project who thrive on challenges and desire to make a real difference in the business world.

The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals.

You are required to have skills in the following areas:

• Bachelor’s degree in Computer Science, Information Systems or a related field
• Overall 4-7 years of experience in ServiceNow with at least 3+ years in ServiceNow ITSM & CSM development & Implementation.
• Good experience in ServiceNow implementation and Service Catalog, flow designer flows and orchestration.
• must Have min 3+ years of implementation Exp in CSM
• Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide.
• Strong interpersonal and communication skills .
• Strong overall hands-on experience across the ServiceNow platform
• Relevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement

Responsibilities:

• A ServiceNow professional should be proficient in all the modules of the ITSM suite (IncidentManagement, Change Management, Problem Management, and Service request Management).
• Strong overall hands-on experience across the ServiceNow platformRelevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement
• It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in theprogramming language.
• Should work on Notification Engine by creating custom notification tags.
• They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level.
• Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier.
• Should possess sound knowledge to use the data management tool to update the values in bulk.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture