Consultant - ServiceNow ITSM Job

YASH Technologies Middle East; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work arrangements

Positive culture

Professional growth opportunities

Competitive benefits

Job summary

YASH Technologies is seeking a ServiceNow ITSM/CSM professional for client projects in Hyderabad. You will develop and configure ITSM/CSM modules, write client scripts, and implement workflows to meet government-facing engagement requirements.

The role requires strong communication, problem-solving skills, and the ability to work independently or in a team to drive project goals.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or a related field.
• 4–7 years total experience in ServiceNow with 3+ years in ITSM & CSM development and implementation.
• Experience in ServiceNow implementation, Service Catalog, Flow designer and orchestration.
• 3+ years of implementation experience in custom development.

Responsibilities

• Proficient in ITSM modules: Incident, Change, Problem, and Service Request Management.
• Hands-on experience across the ServiceNow platform with CSM exposure.
• Develop and configure client scripts, Business Rules, ACLs, and notifications.
• Create SRDs, integrate web services, and configure Mid-Tier for client projects.

Skills

ServiceNow ITSM

ServiceNow CSM

Client scripting

Flow designer

Web services

Glide

Education

Bachelor's degree in CS/IS or related field

Tools

ServiceNow ITSM

ServiceNow CSM

Service Catalog

Flow designer

Orchestration

Import Sets

Update Sets

Business Rules

Script Includes

UI Policies

ACLs

Email Notification

Workflow

Mid-Tier

Job description

Consultant - ServiceNow ITSM Job

Date: Sep 21, 2026

Job Requisition Id: 66411

Location: Hyderabad, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire ServiceNow ITSM Professionals in the following areas :

Our ServiceNow Competency is looking forward to hire ServiceNow ITSM /CSM Developer for a client project who thrive on challenges and desire to make a real difference in the business world.

The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related field
• Overall 4-7 years of experience in ServiceNow with at least 3+ years in ServiceNow ITSM & CSM development & Implementation.
• Good experience in ServiceNow implementation and Service Catalog, Flow designer flows and orchestration.
• must Have min 3+ years of implementation Exp in custom development
• Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide.
• Strong interpersonal and communication skills.
• Strong overall hands-on experience across the ServiceNow platform
• Relevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement

Responsibilities

• A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management).
• Strong overall hands-on experience across the ServiceNow platform Relevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement
• It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language.
• Should work on Notification Engine by creating custom notification tags.
• They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level.
• Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier.
• Should possess sound knowledge to use the data management tool to update the values in bulk.

Benefits

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture