Consultant - ServiceNow CSM Job

YASH Technologies; Bengaluru; On-site; INR 900,000 - 1,440,000; Full time

Job summary

YASH Technologies in Bengaluru, India, is seeking experienced ServiceNow ITSM/CSM developers to join a client project. You will work across ITSM, CSM, and related workflows, designing scalable solutions and collaborating with cross‑functional teams to achieve project goals.

Ideal candidates have 4–7 years in ServiceNow, with 3+ years in ITSM & CSM implementation, strong communication and interpersonal skills, and experience with catalogs, flow designer, and orchestration for government-facing

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or a related field.
• Overall 4-7 years of experience in ServiceNow with at least 3+ years in ServiceNow ITSM & CSM development & Implementation.
• Good experience in ServiceNow implementation and Service Catalog, Flow designer flows and orchestration.
• must Have min 3+ years of implementation Exp in CSM
• Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide.
• Strong interpersonal and communication skills .
• Strong overall hands-on experience across the ServiceNow platform
• Relevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement.

Responsibilities

• A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management).
• Strong overall hands-on experience across the ServiceNow platformRelevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement
• It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language.
• Should work on Notification Engine by creating custom notification tags.
• They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level.
• Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier.
• Should possess sound knowledge to use the data management tool to update the values in bulk.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Teamwork

Client scripting

ServiceNow scripting

Documentation

Education

Bachelor’s degree in Computer Science, Information Systems or related field

Tools

ServiceNow

Flow Designer

Orchestration

Service Catalog

Mid-Tier

Update Sets

Job description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire ServiceNow CSM Professionals in the following areas :

Our ServiceNow Competency is looking forward to hire ServiceNow ITSM /CSMDeveloper for a client project who thrive on challenges and desire to make a real difference in the business world.

The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals.

You are required to have skills in the following areas:

• Bachelor’s degree in Computer Science, Information Systems or a related field
• Overall 4-7 years of experience in ServiceNow with at least 3+ years in ServiceNow ITSM & CSM development & Implementation.
• Good experience in ServiceNow implementation and Service Catalog, FLow designer flows and orchestration.
• must Have min 3+ years of implementation Exp in CSM
• Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide.
• Strong interpersonal and communication skills .
• Strong overall hands-on experience across the ServiceNow platform
• Relevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement

Responsibilities

• A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management).
• Strong overall hands-on experience across the ServiceNow platformRelevant implementation/configuration experience with the ServiceNow CSM module
• Candidates should be suitable for a customer-facing government-related engagement
• It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language.
• Should work on Notification Engine by creating custom notification tags.
• They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level.
• Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier.
• Should possess sound knowledge to use the data management tool to update the values in bulk.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture