Sr. Software Engineer - Service Now ITSM Job

YASH Technologies, Inc.; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

YASH Technologies is seeking a hands-on Sr. Software Engineer specializing in ServiceNow ITSM for our Pune office. You will focus on catalog items, Flow Designer workflows, and cross-system integrations to drive automation and self-service adoption.

The role requires 4+ years of hands-on ServiceNow experience, including MID Server setup, scripting, and knowledge management. Join a dynamic team and contribute to scalable platform enhancements and integrations.

Qualifications

• Hands-on experience with Flow Designer (Flows, Subflows, Actions).
• Strong exposure to REST/SOAP integrations and Integration Hub concepts.
• Experience setting up and troubleshooting MID Servers.
• Proficiency in Service Portal customization and UI policies.
• PowerShell scripting ability for automation tasks.

Responsibilities

• Develop and maintain ServiceNow ITSM catalog items, record producers, and order guides.
• Build Flow Designer-based catalog workflows and migrate legacy workflows to Flow Designer.
• Design and improve ITSM solutions to boost operational efficiency and self-service adoption.
• Create Flows, Subflows, and reusable Actions; automate cross-system processes.
• Handle integrations & orchestration (REST/SOAP, provisioning, access, infra ops).
• Configure and troubleshoot MID Servers and ensure smooth platform upgrades.

Skills

Flow Designer

REST/SOAP integrations

MID Server setup

Service Portal customization

PowerShell scripting

Job description

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Sr. Software Engineer - Service Now ITSM Job

Date: Sep 18, 2026

Job Requisition Id: 66330

Location: Pune, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireService Now ITSM Professionals in the following areas :

Role Summary

We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption

2. Flow Designer & Automation

• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes

3. Integrations & Orchestration (Core Focus)

• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration (provisioning, access, infra ops)
• Configure and troubleshoot MID Servers
• Basic-to-intermediate PowerShell knowledge

4. Knowledge Management

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5. Platform Development & Support

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrations
• Support upgrades and platform enhancements

Must-Have Skills

• Hands-on experience in:
• Flow Designer (Flows, Subflows, Actions)
• REST/SOAP integrations
• Practical Exposure to:
• MID Server setup and troubleshooting
• Working knowledge of:
• ServiceNow scripting framework
• PowerShell
• Experience with Service Portal customization

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Years of exp. - 4 to 6 years

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture