Store Manager

Crossword Bookstores; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Crossword Bookstores in Bengaluru is seeking an capable Store Operations Manager to lead day-to-day store performance, drive traffic, and optimize profitability.

You will supervise staff, coordinate promotions, manage inventory, ensure excellent customer service, and maintain store standards with health and safety compliance. The role offers a dynamic retail environment and opportunities to shape customer experiences.

Qualifications

• Experience in retail store operations and visual merchandising.
• Ability to manage sales targets and staff performance.
• Strong customer service and complaint handling.

Responsibilities

• Develop strategies to raise customer pool, expand traffic and profitability.
• Oversee day-to-day store operations and floor performance.
• Ensure proper visual merchandising and store displays.
• Maintain store conditions and health & safety compliance.
• Coordinate with housekeeping, security, and accounts teams.
• Set staff schedules and shifts; monitor target achievement.
• Lead in-store promotions and customer events.
• Coach staff and monitor KPIs to drive results.

Skills

Store Operations

Team Management

Sales & Promotions

Customer Service

Job description

1) Store Operational

• Develop business strategies to raise our customers pool, expand store traffic and optimize profitability.
• Responsible for day-to-day performance and operations on the store floor.
• Take a floor walk to ensure that display is arranged in appropriate way.
• Maintain outstanding store condition and visual merchandising standards.
• Handle store administration and supervise compliance with policies, procedures and SOP.
• Check store compliance with health and safety regulations.
• Coordinate with housekeeping and security staff for the same.
• Identify and analyze the sales and set the daily/monthly target accordingly.
• Set staff's schedules and breaks in shift.
• Responsible to do ad-hoc work as and when needed.
• Handle and maintain petty cash register and coordinate with accounts team regarding the same.

2) Stock maintenance/Inventory Management

• Check the stock received in the store according to the raised invoice.
• Monitor inventory level and order new items accordingly. Follow up with the superior regarding same.
• Update stock data in WinBDS system.
• Identify non selling books and arrange display for the same.
• Manage stock to maximize sales potential.

3) Sales

• Propose innovative ideas to increase sales in consideration with cluster manager.
• Split and allocate the sales target within the store staff.
• Identify and analyze sales on daily basis. Generate sales report on weekly basis.
• To check monthly sales target are achieved.

4) People management

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives are met.
• Arrange activities based on team building and motivation for staff.
• Ensure high level of employee relationship, motivation engagement to drive results.
• Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis.

5) Events & Promotions

• Develop and arrange promotional material and in-store displays.
• Ensure implementation of promotional plans and suggesting new and innovating promotion plan for the area of work.
• Follow up with marketing and B&M team regarding events and promotions.

6) Customer Service

• Monitor daily operations at the store including customer experience, escalations, and people related responsibilities.
• Respond to customer complaints and concerns in a professional manner.
• Give training to the staff regarding customer service. To prioritise customer retention to avoid customer churn.
• Ensure appropriate services is provided to the customers.

Maintain an ex Role & responsibilities

Preferred candidate profile