Retail Sales Associate

Puma; Jammu district; On-site; INR 300,000 - 420,000; Full time

Job summary

Puma is seeking a store professional to drive sales, deliver outstanding customer service, and manage daily store operations. You will oversee merchandising, stock levels, and reporting to identify performance improvements.

The role emphasizes teamwork, compliance, and customer satisfaction, with a focus on accurate pricing, labeling, and product presentation on the sales floor.

Qualifications

• Experience in operating a retail store and achieving sales targets.
• ,

Responsibilities

• Promoted a strong sales culture to meet targets and KPIs.
• 13],

Skills

Retail Store Operations

Sales Management

KPI Management

Customer Service Excellence

Inventory & Stock Management

Visual Merchandising

Product Knowledge

Team Communication

Sales Reporting

POS Systems

Problem Solving

Compliance & Safety

Conflict Resolution

Time Management

Tools

Retail Software

Job description

Key Responsibilities

• Managed and promoted a strong sales culture to achieve/exceed sales targets, KPIs, and profitability goals.
• Delivered exceptional customer service and enhanced customer engagement on the sales floor.
• Oversaw daily store operations, including opening and closing procedures.
• Conducted pre-sale merchandise preparation, including product verification, pricing, labeling, and quality checks.
• Ensured products were displayed according to brand visual merchandising standards.
• Monitored stock availability, replenishment, and product presentation on the sales floor.
• Managed inventory levels, stock counts, and product availability across sizes and styles.
• Checked product quality, pricing accuracy, and labeling compliance.
• Prepared and analyzed sales and operational reports to identify performance improvement opportunities.
• Ensured compliance with company policies, safety regulations, and operational procedures.
• Coordinated effectively with internal teams and other departments to ensure smooth store operations.
• Resolved customer concerns and complaints professionally to maintain high customer satisfaction.

Key Skills

• Retail Store Operations
• Sales Management & Target Achievement
• KPI Management
• Customer Service Excellence
• Inventory & Stock Management
• Visual Merchandising
• Product Knowledge & Cross-Selling
• Team Communication & Coordination
• Sales Reporting & Analysis
• POS Systems & Retail Software
• Problem Solving & Decision Making
• Compliance & Safety Standards
• Conflict Resolution
• Self-Leadership & Time Management