Consultant

Birlasoft; Dadri, Pune District, Mumbai; Remote; INR 8,515,000 - 14,191,000; Full time

Job summary

Birlasoft seeks an OCM Lead Consultant to head organizational change management, training, and communications for enterprise-wide transformation programs including ERP/HRIS deployments. You will drive adoption and minimize resistance by shaping stakeholder strategies and champion networks across globally distributed teams.

The role emphasizes people-centered change, with responsibilities spanning strategy, execution, training, and leadership of large OCM cohorts to ensure a smooth end-user

Qualifications

• 5-10 years of experience in Organizational Change Management (OCM).
• Experience supporting large-scale organizational transformation programs.
• Digital Transformation implementation experience is highly desirable.
• Experience working with global teams, offshore (India) teams, and international client stakeholders.
• Strong understanding of organizational change principles and change adoption processes.
• Experience with ADKAR methodology.
• PROSCI Certification preferred.
• CCMP certification is a plus.

Responsibilities

• Develop and execute structured change management strategies, communication plans, and training programs to support organizational transformation.
• Conduct change impact assessments and identify stakeholder groups affected by change.
• Develop stakeholder maps and engagement plans to effectively manage client audiences.
• Identify potential sources of resistance and implement mitigation strategies to encourage positive acceptance of change.
• Build, mobilize, and manage change champion/change agent networks to accelerate adoption.
• Design and implement role-based training strategies and learning programs.
• Create employee orientation and onboarding plans related to new business processes and technologies.
• Collaborate with client teams and Learning & Development stakeholders to create detailed training schedules and participant plans.
• Work closely with Training/Learning Leads to ensure successful training delivery and adoption.
• Monitor change management and training activities and provide regular status updates.
• Adapt change strategies as organizational needs evolve.
• Lead and manage large-scale OCM teams consisting of junior, mid-level, and senior consultants.
• Ensure alignment of change, communication, and training activities for a seamless end-user experience.
• Apply industry-leading change management methodologies and frameworks.
• Integrate communication, training, and change interventions into a unified adoption strategy.
• Recommend and implement best practices to improve transformation outcomes.

Skills

Change management

Stakeholder management

Communication

Analytical thinking

Decision making

Leadership

Cross-functional collaboration

Training strategy

ADKAR

PROSCI Certification

Tools

ADKAR methodology

PROJECT/Delivery Knowledge (SDLC/Waterfall/Agile)

Job description

Role & responsibilities

OCM Lead Consultant

Location: EMEA / USA / India

Job Summary

The OCM (Organizational Change Management) Lead Consultant is responsible for leading change management, training, and communication activities associated with enterprise-wide transformation programs, including ERP/HRIS implementations and organizational transitions.

This role focuses on the people side of change, helping organizations successfully adopt new processes, technologies, job roles, and organizational structures. The objective is to minimize resistance, maximize engagement, and drive successful adoption of transformational initiatives.

Key Responsibilities

Change Management & Stakeholder Engagement

• Develop and execute structured change management strategies, communication plans, and training programs to support organizational transformation.
• Conduct change impact assessments and identify stakeholder groups affected by change.
• Develop stakeholder maps and engagement plans to effectively manage client audiences.
• Identify potential sources of resistance and implement mitigation strategies to encourage positive acceptance of change.
• Build, mobilize, and manage change champion/change agent networks to accelerate adoption.

Training & Adoption

• Design and implement role-based training strategies and learning programs.
• Create employee orientation and onboarding plans related to new business processes and technologies.
• Collaborate with client teams and Learning & Development stakeholders to create detailed training schedules and participant plans.
• Work closely with Training/Learning Leads to ensure successful training delivery and adoption.

Program Execution & Leadership

• Monitor change management and training activities and provide regular status updates.
• Adapt change strategies as organizational needs evolve.
• Lead and manage large-scale OCM teams consisting of junior, mid-level, and senior consultants.
• Ensure alignment of change, communication, and training activities for a seamless end-user experience.

Best Practices & Methodology

• Apply industry-leading change management methodologies and frameworks.
• Integrate communication, training, and change interventions into a unified adoption strategy.
• Recommend and implement best practices to improve transformation outcomes.

Required Skills & Qualifications

Experience

• 5-10 years of experience in Organizational Change Management (OCM).
• Experience supporting large-scale organizational transformation programs.
• Digital Transformation implementation experience is highly desirable.
• Experience working with global teams, offshore (India) teams, and international client stakeholders.

Change Management Expertise

• Strong understanding of organizational change principles and change adoption processes.
• Experience with ADKAR methodology.
• PROSCI Certification preferred.
• CCMP (Certified Change Management Professional) certification is a plus.

Project & Delivery Knowledge

• Understanding of software implementation lifecycles and project management methodologies, including:
  • SDLC
  • Waterfall
  • Agile

Core Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and influencing skills.
• Analytical thinking and problem-solving capabilities.
• Strong decision-making skills.
• Ability to work effectively with employees and leaders at all organizational levels.
• Ability to drive alignment toward a common vision and business goal.

Preferred Candidate Profile

• OCM Lead / Change Management Consultant with experience in ERP, HRIS, or Digital Transformation programs.
• Experience leading large change initiatives in global organizations.
• Skilled in stakeholder engagement, change impact assessments, communications, training strategy, and adoption management.
• Comfortable managing geographically distributed teams and client-facing engagements.