Configuration Management ITIL process

Promaynov Advisory Services Pvt. Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Promaynov Advisory Services Pvt. Ltd in Bengaluru is hiring an Associate Consultant to design and implement IT infrastructure visibility by managing configuration data within the ServiceNow platform. The role bridges business and technical stakeholders to enhance incident response, change planning, and operational excellence.

The ideal candidate should have at least 3 years of experience in CMDB/ITOM roles, with strong skills in ServiceNow and cloud services, alongside a range of key certifications.

Qualifications

• 3+ years of experience in CMDB/ITOM roles, preferably in large-scale enterprise environments.
• Experience working alongside business analysts to define solutions.
• Familiarity with networking protocols, SNMP, WMI, and cloud services.

Responsibilities

• Execute end-to-end Configuration Management activities.
• Conduct audits and ensure data integrity of Configuration Items (CIs).
• Advise stakeholders on governance processes.
• Mentor Configuration Management Specialists.
• Manage ServiceNow Discovery and Service Mapping.

Skills

ServiceNow Certified System Administrator (CSA)

Cloud platforms

JavaScript

Stakeholder communication

Automated discovery

SQL

PowerShell

Education

ITIL v4 Foundation

CIS–Discovery

CIS–Service Mapping

SIAM/CSDM Framework

Tools

ServiceNow APIs

ServiceNow Integration Hub

MID Servers

AWS and Azure resources

Job description

Associate Consultant – CMDB/Discovery/Service Mapping

About The Role

This role is pivotal in designing, implementing, and sustaining end-to-end IT infrastructure visibility through the strategic management of configuration data, automated discovery, and service dependency mapping—primarily within the ServiceNow platform.

Acting as a bridge between business and technical stakeholders, the consultant ensures that KPMG’s most critical services are accurately modeled within the CMDB.

This enables enhanced incident response, change planning, and problem resolution, while supporting broader goals of operational excellence, compliance, and service resilience.

In This Role, You Will

• Execute day-to-day Configuration Management activities in line with established policies and procedures.
• Fulfill Configuration Management service requests and support strategic projects to ensure timely delivery of CMDB functionality.
• Conduct audits, identify non-compliance, and recommend service improvement opportunities.
• Maintain data integrity by working with data owners to ensure regular attestation and lifecycle accuracy of Configuration Items (CIs).
• Advise stakeholders on governance processes and ensure alignment with Change Management and Service Providers.
• Mentor Configuration Management Specialists and educate the broader organization on CMDB concepts, policies, and best practices.
• Provide training and awareness sessions on Service Mapping and its impact on CMDB health.
• Design, develop, and test reports to support operational transparency.
• Collect and analyze metrics to monitor CMDB performance and service mapping effectiveness.
• Plan, deploy, and manage ServiceNow Discovery and Service Mapping for both on-prem and cloud environments.
• Configure and maintain MID Servers, credentials, schedules, and patterns.
• Ensure service maps are accurate, complete, and aligned with other CMDB population methods.
• Troubleshoot and resolve mapping issues, and maintain documentation and dashboards to track health and scope.
• Support and maintain the Alfabet–ServiceNow integration via AIS, ensuring seamless bi-directional data exchange between enterprise architecture and ITSM platforms.
• Support planning and execution of both project-based and operational initiatives.
• Own assigned deliverables and ensure timely, high-quality outcomes.

Preferred Qualifications / Certifications

ServiceNow Certified System Administrator (CSA), CIS–Discovery, CIS–Service Mapping, ITIL v4 Foundation, SIAM/CSDM Framework

Preferred Skills

• Good understanding of enterprise IT environments, including servers, networks, cloud platforms, and hybrid architectures.
• Strong interpersonal skills with the ability to communicate effectively across technical and non-technical audiences.
• Maintains a high bar for accuracy and completeness in CMDB data, service maps, and documentation.
• Capable of managing multiple initiatives simultaneously while adjusting to shifting priorities.
• Clear and concise in both written and verbal communication, with experience in documentation, reporting, and stakeholder briefings.
• Self‑driven to stay current with ServiceNow platform updates, best practices, and emerging ITOM capabilities.
• Skilled in designing and implementing integrations using ServiceNow Integration Hub, REST APIs, and custom connectors to enrich CMDB data.
• Hands‑on experience with automated discovery of AWS and Azure resources, including tagging, classification, and CI population.
• Good experience with ServiceNow APIs, Workflows, UI Pages, UI Macros, Business Rules, Client Scripts, Script Includes, and Security Rules.
• Proficient in JavaScript, SQL, PowerShell, RegEx, Groovy, Bash, and tools like PuTTY for automation and troubleshooting.

Experience

• Overall 3+ years in CMDB/ITOM roles, with demonstrable experience in large‑scale enterprise environments.
• Experience of working alongside business analysts to define a solution.
• Familiarity with networking protocols, SNMP, WMI, cloud services (Azure, AWS), scripting (JavaScript, PowerShell).