Client Infrastructure - Intune Engineer

Colruyt Group India; Hyderabad; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Colruyt Group India is seeking a ServiceNow CMDB Operations Specialist to manage day-to-day CMDB health, data quality and governance within RUN operations. You will handle discovery, service mapping, MID servers, and CI lifecycle activities to ensure accurate configuration data.

The role requires 5–10 years of hands-on CMDB experience, proficiency with ITSM processes and strong scripting in JavaScript and Glide APIs for operational fixes and enhancements, collaborating with infrastructure and

Qualifications

• 5-10 years experience in ServiceNow CMDB operations in RUN environment.
• Strong CMDB data model knowledge, CSDM, and CI lifecycle management.
• Experience with ITSM processes (Incident, Problem, Change).
• Hands-on with ServiceNow Discovery, MID Servers, schedules and credentials.
• Good scripting with JavaScript and Glide APIs for fixes.

Responsibilities

• Own and manage day-to-day CMDB operations and data quality.
• Monitor CMDB health and perform remediation.
• Conduct regular CMDB audits, data cleanup, and deduplication.
• Provide L2/L3 support for CMDB incidents, requests, problems.
• Troubleshoot CMDB, Discovery, service mapping, and integrations.
• Support changes by validating CI impacts and dependencies.

Skills

CMDB Operations

RUN Environment

ITSM Processes

ServiceNow Discovery

MID Server

JavaScript

Glide APIs

Data Modeling

CSDM

Problem Management

Tools

REST/SOAP

Job description

Job Title

ServiceNow CMDB Operations Specialist (Configuration Management)

Experience

5-10 Years

Job Summary

We are looking for a ServiceNow CMDB Operations Specialist with strong RUN/operations experience to support and sustain the health, quality, and reliability of the Configuration Management Database (CMDB). This role is focused on day-to-day CMDB Operations, including monitoring, incident and problem resolution, Discovery and Service Mapping Support and continuous improvement of Configuration Management processes within the ServiceNow platform.

Key Responsibilities

• Own and manage day-to-day CMDB operations , ensuring high levels of data quality, accuracy, and availability


• Monitor and maintain CMDB Health (completeness, correctness, compliance) and perform remediation activities as required


• Perform regular CMDB audits , data cleanup, reconciliation, and deduplication


• Act as L2/L3 support for CMDB-related incidents, service requests, and problems


• Troubleshoot and resolve issues related to CMDB, Discovery, Service mapping, and integrations


• Ensure the stable operation of ServiceNow Discovery , including schedules and MID Servers


• Monitor, troubleshoot and remediate Discovery failure and Mid Server


• Maintain and support existing CI relationships and service mappings as part of business-as-usual activities


• Generate and review operational reports, dashboards, and KPIs related to CMDB health and usage


• Collaborate with infrastructure and application teams to ensure timely CI lifecycle activities (add, update, retire)


• Support the change management process by validating CI impacts and dependency information


• Ensure day-to-day adherence to established CMDB governance standards and ITIL Configuration Management practices

Required Skills & Qualifications

• Overall, 5-10 Years of experience and 35 years of hands‑on experience in ServiceNow CMDB operations/support in a RUN environment


• Strong understanding of CMDB data model, CSDM, and CI lifecycle management


• Experience working with ITSM processes , including Incident, Problem and Change management


• Experience working with CMDB Health Dashboard and remediation activities


• Practical experience with ServiceNow Discovery , including MID Servers, schedules and credentials


• Working knowledge of data imports, transform maps, and integrations (REST/SOAP)


• Basic scripting skills (JavaScript and Glide APIs ) for operational fixes and small enhancements


• Good analytical skills with focus and a structured approach to troubleshooting and root cause analysis


• Strong communication skills and the ability to collaborate effectively across technical teams

Preferred Qualifications

• ServiceNow certifications such as:
  
  
  
  • Certified System Administrator (CSA)
  
  
  • Certified Implementation Specialist Data Foundations (CMDB and CSDM)
  
  
  • Certified Application Developer (Nice to have)
  
  
  
  


• Experience supporting ITOM modules in an operational context


• Exposure to cloud environments (AWS, Azure) in a RUN/support model


• Experience working in 24/7 or shift‑based support environment (Nice to have)