Configuration Management Database Process Consultant

Tata Consultancy Services; Chennai District; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services in Chennai seeks an experienced CMDB governance specialist to define policies, align with ITIL, and oversee the CMDB lifecycle across IT infrastructure and applications.

You will collaborate with ServiceNow administrators, drive data quality metrics, support Discovery integrations, and present governance results to leadership.

Formación

• Experience in CMDB governance and data quality controls.
• Knowledge of ITIL concepts and CMDB fundamentals.
• Hands-on with ServiceNow CMDB data model and CI classes.
• Ability to validate discovery data and CI mappings.
• Experience with data reconciliation and IRE rules.

Responsabilidades

• Define CMDB policies, standards, and governance procedures.
• Establish and lead CMDB governance forums and data quality reviews.
• Define CI ownership and service relationship standards.
• Promote adoption of Common Service Data Model (CSDM).
• Ensure consistent CI relationship mapping across infra and apps.
• Collaborate with ServiceNow admins for enhancements, reports, and dashboards.
• Define data quality KPIs: completeness, correctness, timeliness.
• Onboard new data sources; validate CI data and mappings.
• Conduct CMDB audits, profiling, cleansing, and retirement reviews.
• Prepare leadership updates and CMDB maturity assessments.

Conocimientos

ITIL processes

CMDB governance

ServiceNow CMDB

CI lifecycle

Data quality

Reconciliation rules

Discovery integration

Stakeholder management

Workshop facilitation

Herramientas

ServiceNow

Device42

SCCM

Cloud discovery

Descripción del empleo

TCS Hiring!!!

Role & responsibilities

CMDB Process and Governance

• Define, document, and maintain CMDB policies, standards, operating procedures, and governance frameworks.
• Establish and improve configuration management processes aligned with ITIL best practices.
• Define CI lifecycle processes including onboarding, update, retirement, decommissioning, and exception handling.
• Facilitate CMDB governance forums, workshops, and periodic data quality reviews.
• Create and maintain process documents, SOPs, control checklists, and operating procedures.

ServiceNow CMDB Management

• Support configuration and maintenance of ServiceNow CMDB data model, CI classes, tables, and relationships.
• Define CI ownership, support group, business service, application service, and operational attribute standards.
• Support adoption of Common Service Data Model (CSDM) principles and service modeling practices.
• Ensure consistent CI relationship mapping across infrastructure, applications, services, and business capabilities.
• Collaborate with ServiceNow administrators and developers for CMDB enhancements, reports, and dashboards.

Data Quality, Reconciliation, and Controls

• Define and monitor CMDB data quality KPIs such as completeness, correctness, uniqueness, timeliness, and relationship accuracy.
• Support Identification and Reconciliation Engine (IRE) rules, deduplication, CI matching, and source priority definition.
• Drive stale CI identification, remediation, validation, and retirement processes.
• Perform CMDB audits, data profiling, data cleansing, and exception tracking.
• Recommend continuous improvement actions to improve CMDB accuracy and operational reliability.

Discovery and Integration Support

• Work with discovery and integration teams to onboard new data sources into ServiceNow CMDB.
• Validate discovered CI data, CI class mapping, transform maps, and relationship population.
• Support integrations with discovery tools such as ServiceNow Discovery, Device42, SCCM, cloud discovery sources, and third-party inventory platforms.
• Define source-of-truth strategy, attribute ownership, data precedence, and reconciliation approach.
• Participate in discovery coverage reviews, exception handling, and operational troubleshooting.

Stakeholder and Process Consulting

• Coordinate with infrastructure, cloud, network, application, operations, and service management stakeholders.
• Conduct workshops, process walkthroughs, training sessions, and governance reviews.
• Prepare CMDB maturity assessments, recommendations, status reports, and leadership presentations.

Support audit, compliance, and transformation initiatives involving CMDB and service management data.