CMDB Administrator(Configuration Management Database)

Global Infotech Network Pvt .Ltd; Hyderabad; Hybrid; INR 500,000 - 900,000; Full time

Job summary

Global Infotech Network Pvt. Ltd is seeking a CMDB Administrator to manage the CMDB lifecycle, ensure data accuracy, and implement automated workflows. The role involves handling discovery, service mapping, and integration with ITSM tools, with a focus on governance and compliance.

The ideal candidate will have hands-on CMDB experience, ITIL knowledge, and strong data quality practices to support audits and cross-team data integrity.

Qualifications

• Hands-on CMDB administration and lifecycle management.
• Understanding of ITIL and CMDB data governance.
• Experience with discovery, service mapping, and data integration tools (REST/SOAP, LDAP).
• SQL query writing and relational databases knowledge.
• Experience with CMDB reporting tools and analytics.

Responsibilities

• Administer and maintain the CMDB, including creation, configuration, and updating of CIs and their relationships.
• Manage and optimize the Discovery tool to identify and map CI data from sources.
• Integrate CMDB with ITSM tools and automation workflows.
• Collaborate with security/compliance teams to support audits and data quality reporting.

Skills

CMDB

ITIL

Discovery

Service Mapping

LDAP

SQL

Data Governance

CMDB Reporting

Tools

REST/SOAP

Integration Hub

Job description

Job Title: CMDB Administrator

Key Responsibilities:

CMDB Administration:

• Administer and maintain the CMDB, including the creation, configuration, and updating of Configuration Items (CIs) and their relationships.
• Ensure that CMDB data is accurate, up-to-date, and compliant with internal policies and ITIL best practices.
• Perform regular audits and data validation checks on the CMDB to ensure data quality and consistency.
• Work with teams to define, design, and document configuration management processes and procedures.

Discovery and Data Mapping:

• Manage and optimize the Discovery tool to identify and map CI data from various sources (servers, network devices, applications, etc.).
• Ensure that Discovery probes and patterns are properly configured and scheduled to maintain CMDB accuracy.
• Collaborate with other teams to ensure that automatic CI discovery and data reconciliation are aligned with the current IT environment.
• Service Mapping of Application and its dependencies.

Integration & Automation:

• Integrate CMDB with other ITSM tools and systems (e.g., monitoring tools, asset management, LDAP, etc.).
• Implement and maintain automated workflows for CI updates, lifecycle management, and reconciliation processes.
• Develop custom scripts (Business Rules, Script Includes, etc.) to automate CMDB processes and enforce data integrity rules.

Governance & Compliance:

• Collaborate with security and compliance teams to ensure CMDB supports organizational requirements and audits.
• Provide ongoing data quality reporting and recommend actions to improve data accuracy.

Technical Skills:

• Hands-on experience with CMDB, including Discovery, Service Mapping, and related modules.
• Strong understanding of ITIL framework and the Configuration Management lifecycle.
• Experience with Discovery, Service Mapping, and data integration tools (REST/SOAP, Integration Hub, LDAP).
• Familiarity with relational databases and SQL query writing.
• Experience with data governance, CMDB reporting tools (Reporting, Performance Analytics).