Configuration Management Analyst_104390

MyCareernet; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

MyCareernet in Bengaluru is seeking an experienced CMDB and ServiceNow professional to govern configuration management, maintain data quality, and support ITSM operations. You will ensure CMDB accuracy, relationships, ownership, and lifecycle information, while coordinating corrective actions with technology teams and audits.

The role requires ITIL certification and hands-on CMDB/ServiceNow experience. You will collaborate with multi-partner teams across dispersed environments to continually

Qualifications

• 4–6 years of relevant experience, including at least 3 years in configuration management.
• Hands-on experience with ServiceNow and configuration management processes.
• Strong understanding of CMDB structures, relationships, ownership, and data governance.
• ITIL certification is required.
• Experience working in IT service management environments.

Responsibilities

• Maintain and govern configuration management processes and supporting configuration data within ServiceNow.
• Ensure CMDB records, relationships, ownership, and lifecycle information remain accurate and complete.
• Investigate configuration data discrepancies, identify root causes, and coordinate corrective actions with relevant technology teams.
• Support audits, reporting, data quality reviews, and continuous improvement of configuration management practices.
• Coordinate activities across multi-partner teams operating in geographically dispersed and cross-cultural environments.

Skills

ServiceNow

CMDB

Configuration Management

Stakeholder Management

Education

BE/B.Tech in IT or related

Job description

Key Skills:

ServiceNow, CMDB, Configuration Management, Stakeholder Management

Roles and Responsibilities:

• Maintain and govern configuration management processes and supporting configuration data within ServiceNow.
• Ensure CMDB records, relationships, ownership, and lifecycle information remain accurate and complete.
• Investigate configuration data discrepancies, identify root causes, and coordinate corrective actions with relevant technology teams.
• Support audits, reporting, data quality reviews, and continuous improvement of configuration management practices.
• Coordinate activities across multi-partner teams operating in geographically dispersed and cross-cultural environments.

Skills Required:

• 4 - 6 years of relevant experience, including at least 3 years in configuration management.
• Hands-on experience with ServiceNow and configuration management processes.
• Strong understanding of CMDB structures, configuration items, relationships, ownership, and data governance.
• Ability to analyze complex configuration issues and present findings and recommendations clearly.
• Experience working in IT service management environments, with ITIL certification required.

Good to Have:

• Strong stakeholder management skills and experience influencing stakeholders across multiple organizational levels.

Education:

B.E., B.Tech, or B.Tech M.Tech (Dual) in Information Technology or a related discipline; an advanced degree is preferred.