ServiceNow Configuration Manager

Victree Solutions; Bengaluru; Remote; INR 2,500,000 - 4,000,000; Full time

Job summary

Victree Solutions is seeking a ServiceNow Configuration Manager with 10-15 years of experience for a remote role. The position focuses on leading Configuration Management governance, policy creation, and compliance across the enterprise.

You will drive CMDB health, data quality, and stakeholder alignment, while exploring AI-enabled approaches and operational improvements. This role demands strong collaboration with IT, security, and business teams in a global setting.

Qualifications

• Experience in CMDB governance and data quality.
• Ability to identify opportunities to apply AI to governance.
• Familiarity with AI tools such as Claude, ChatGPT, Copilot or similar.

Responsibilities

• Lead CMDB governance meetings and establish cadences.
• Define and maintain CMDB policies, standards, controls and procedures.
• Own certification, attestation and configuration compliance processes.
• Ensure CMDB governance across the enterprise.
• Drive resolution of CMDB risks and data quality issues.
• Define CMDB maturity metrics and KPIs.
• Oversee remediation of stale/orphaned/duplicate CIs.
• Engage with IT, Security, Platform Eng, Apps and Business teams.
• Conduct workshops to understand services, dependencies and ownership.
• Engage global stakeholders to improve CMDB adoption.
• Present governance metrics and risk insights to leadership.
• Drive automation and AI-enabled improvements in CMDB processes.
• Collaborate with Architects and Developers on AI initiatives.

Skills

CMDB

AI governance

AI tools usage

Tools

ServiceNow Discovery

Claude/Copilot tools

Job description

Position: ServiceNow Configuration Manager

Experience: 10-15 Years

Location: Remote

Mandatory Skills: CMDB, Discovery and Experience identifying opportunities to apply AI to governance, experience using AI tools such as Claude ChatGPT Microsoft Copilot or similar platforms.

Role

Configuration Management Governance

• Lead Configuration Management Board meetings and governance cadences.
• Establish and maintain configuration management policies, standards, controls, and procedures.
• Own certification, attestation, and configuration compliance processes.
• Ensure CMDB governance requirements are implemented consistently across the enterprise.
• Drive resolution of CMDB risks, exceptions, and data quality issues.

CMDB Health & Operational Excellence

• Define and track CMDB maturity, accuracy, completeness, and ownership KPIs.
• Oversee remediation of stale, orphaned, duplicate, and inaccurate Configuration Items (CIs).
• Ensure ongoing operational hygiene of CMDB processes.
• Identify improvement opportunities to increase CMDB reliability and trust.

Business & Stakeholder Engagement

• Serve as the primary liaison between IT, Infrastructure, Security, Platform Engineering, Application Teams, and Business stakeholders.
• Conduct workshops with business and technology teams to understand critical services, dependencies, ownership models, and operational requirements.
• Engage with global stakeholders to improve CMDB adoption across business functions.
• Drive alignment between business objectives and Configuration Management practices.
• Present governance metrics, risk insights, and maturity updates to executive leadership.
• Facilitate discussions across multiple stakeholders and drive consensus on ownership and accountability.
• Lead stakeholder communications for CMDB transformation initiatives.
• Support enterprise CMDB maturity programs.
• Drive process automation and operational improvements.
• Collaborate with Architects and Developers on AI-enabled operational intelligence initiatives.
• Help define governance models for future AI-driven Configuration Management processes.