Community Management

7N; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

7N is looking for a Community Management Consultant passionate about improving online healthcare engagement. This hybrid role involves monitoring brand reputation, interacting with patients and healthcare providers, and ensuring compliance with industry regulations. Ideal candidates should have experience in community management and excellent communication skills.

Qualifications

• Experience in community management or digital health communication.
• Proven experience with ORM tools and chat platforms.
• Strong understanding of pharma compliance regulations.

Responsibilities

• Monitor and manage brand mentions to ensure a positive public image.
• Engage with patients and caregivers across digital channels.
• Analyze community sentiment and report on risks and opportunities.

Skills

Community management

Digital health communication

Patient engagement

Interpersonal skills

Written communication

Tools

Meltwater

Brandwatch

Google Alerts

Zendesk

Intercom

Job description

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Job Title: Community Management Consultant

Type: Hybrid

Key Responsibilities:

• Online Reputation Management (ORM): Monitor and manage brand mentions across healthcare forums, review sites, and social media to ensure compliance, trust, and a positive public image.
• Chat Support: Provide accurate, compassionate, and compliant responses to patient and healthcare provider inquiries via chat tools, escalating sensitive issues appropriately.
• Community Management: Engage with patients, caregivers, and HCPs across digital channels to encourage informed discussions, answer questions, and ensure adherence to regulatory guidelines.
• Community Building: Develop and implement strategies to create and nurture online health-focused communities that promote safe product use, wellness tips, and patient support.
• Compliance & Monitoring: Ensure all communication aligns with industry regulations, including FDA, HIPAA, and internal medical-legal standards.
• Insights & Reporting: Analyze community sentiment, engagement levels, and reputation data to inform content strategy and report risks or opportunities to cross-functional teams.

Requirements:

• Experience in community management, digital health communication, or patient engagement within the pharmaceutical or healthcare sector.
• Proven experience with ORM tools (e.g., Meltwater, Brandwatch, Google Alerts) and chat platforms (e.g., Zendesk, Intercom).
• Understanding pharma compliance and regulatory frameworks (FDA, HIPAA, pharmacovigilance).
• Strong interpersonal skills with a customer-first, empathetic approach.
• Excellent written communication skills, especially in regulated content environments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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