Community Outreach Manager

2070 Health Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative environment

Learning & growth

Job summary

2070 Health Inc. in Mumbai is seeking a passionate Community Manager to grow and engage our brand community across digital channels. You will shape conversations, create compelling content, and coordinate events to foster strong participation.

The role requires 2–5 years in community management or digital marketing, with excellent communication and interpersonal skills. Collaborative team environment and opportunities for professional growth are offered.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field.
• 2–5 years of experience in community management, social media, or digital marketing.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Experience managing social media platforms and community tools.
• Basic understanding of analytics tools and engagement metrics.

Responsibilities

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms.
• Foster meaningful conversations and encourage member participation.
• Plan and execute community-focused content calendars.
• Coordinate online and offline events, webinars, meetups, and campaigns.
• Track engagement metrics, sentiment, and growth KPIs; provide actionable insights.
• Identify and nurture brand advocates and influencers; build ambassador programs.

Skills

Social media

Communication

Interpersonal skills

Analytics

Multitasking

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Social media platforms

CRM

Job description

Community Engagement & Growth

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement

Content & Communication

• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories

Events & Activations

• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Ensure seamless execution and high participation rates

Insights & Reporting

• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance

Brand Advocacy

• Identify and nurture brand advocates and influencers
• Build ambassador programs to strengthen community loyalty
• Ensure consistent brand tone and experience across platforms

Qualifications & Skills

• Bachelor s degree in Marketing, Communications, Business, or related field
• 2-5 years of experience in community management, social media, or digital marketing
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Experience managing social media platforms and community tools
• Basic understanding of analytics tools and engagement metrics
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications

• Experience managing healthcare/startup/consumer brand communities (customize as needed)
• Experience with CRM or community management platforms
• Event planning experience

Key Competencies

• Empathy & Active Listening
• Conflict Resolution
• Creativity & Initiative
• Data-driven mindset
• Collaboration & Stakeholder Management

What We Offer

• Opportunity to shape and grow a thriving brand community
• Collaborative and innovative work environment
• Learning and growth opportunities
• Competitive compensation