Community Outreach Manager

Xponentiate; Mumbai; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Learning and growth opportunities

Collaborative work environment

Job summary

Xponentiate in Mumbai, India seeks a proactive Community Manager to grow and nurture our brand community. You will manage online communities across social media and forums, drive conversations, respond to inquiries, and align messaging with our brand voice.

You will plan content calendars, create posts and campaigns, collaborate with marketing, and highlight user-generated content and success stories. Strong communication and relationship skills are essential for success.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2–5 years of experience in community management, social media, or digital marketing
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Experience managing social media platforms and community tools
• Basic understanding of analytics tools and engagement metrics
• Ability to multitask and work in a fast-paced environment

Responsibilities

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement
• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories
• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance
• Identify and nurture brand advocates and influencers
• Build ambassador programs to strengthen community loyalty
• Ensure consistent brand tone and experience across platforms

Skills

Community management

Social media

Content creation

Communication

Analytics basics

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Tools

CRM platforms

Analytics tools

Job description

Description

Community Engagement & Growth

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement
  Content & Communication
• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories
  Events & Activations
• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Ensure seamless execution and high participation rates
  Insights & Reporting
• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance
  Brand Advocacy
• Identify and nurture brand advocates and influencers
• Build ambassador programs to strengthen community loyalty
• Ensure consistent brand tone and experience across platforms

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2–5 years of experience in community management, social media, or digital marketing
• Excellent written and verbal communication skills
• Strong interpersonal and relationship‑building abilities
• Experience managing social media platforms and community tools
• Basic understanding of analytics tools and engagement metrics
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications

• Experience managing healthcare/startup/consumer brand communities (customize as needed)
• Experience with CRM or community management platforms
• Event planning experience

Key Competencies

• Empathy & Active Listening
• Conflict Resolution
• Creativity & Initiative
• Data-driven mindset
• Collaboration & Stakeholder Management

What We Offer

• Opportunity to shape and grow a thriving brand community
• Collaborative and innovative work environment
• Learning and growth opportunities
• Competitive compensation