Community Outreach Manager

2070Health; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

2070Health is seeking a dynamic Community Manager to build and nurture our online communities across social media, forums, and messaging channels. You will plan content, run engagement campaigns, and collaborate with marketing to align brand voice with community needs.

You will host online and offline events, gather user feedback, and translate insights into strategies that grow participation and advocacy. Strong communication and analytics are essential.

Qualifications

• Bachelor's degree required in Marketing, Communications, Business, or related field.
• 2-5 years of experience in community management, social media, or digital marketing.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Experience managing social media platforms and community tools.
• Basic understanding of analytics tools and engagement metrics.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms.
• Foster meaningful conversations and encourage member participation.
• Respond to comments, messages, and queries in a timely and professional manner.
• Develop strategies to increase community size and engagement.
• Plan and execute community-focused content calendars.
• Create posts, newsletters, polls, discussion threads, and engagement campaigns.
• Collaborate with the marketing team to align messaging with brand voice.
• Highlight user-generated content and community success stories.
• Plan and execute online and offline community events, webinars, meetups, and campaigns.
• Coordinate with internal stakeholders and external partners.
• Ensure seamless execution and high participation rates.
• Track engagement metrics, sentiment, and growth KPIs.
• Analyze community feedback and provide actionable insights to marketing/product teams.
• Prepare monthly reports on community performance.
• Identify and nurture brand advocates and influencers.
• Build ambassador programs to strengthen community loyalty.
• Ensure consistent brand tone and experience across platforms.

Skills

Excellent written and verbal comms

Interpersonal skills

Social media management

Analytics & metrics

Multitasking in fast-paced env

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

CRM platforms

Community management tools

Job description

Community Engagement & Growth

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement

Content & Communication

• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories

Events & Activations

• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Ensure seamless execution and high participation rates

Insights & Reporting

• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance

Brand Advocacy

• Identify and nurture brand advocates and influencers
• Build ambassador programs to strengthen community loyalty
• Ensure consistent brand tone and experience across platforms

Qualifications & Skills

• Bachelor's degree in Marketing, Communications, Business, or related field
• 2-5 years of experience in community management, social media, or digital marketing
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Experience managing social media platforms and community tools
• Basic understanding of analytics tools and engagement metrics
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications

• Experience managing healthcare/startup/consumer brand communities (customize as needed)
• Experience with CRM or community management platforms
• Event planning experience

Key Competencies

• Empathy & Active Listening
• Conflict Resolution
• Creativity & Initiative
• Data-driven mindset
• Collaboration & Stakeholder Management

What We Offer

• Opportunity to shape and grow a thriving brand community
• Collaborative and innovative work environment
• Learning and growth opportunities
• Competitive compensation