Community Ambassador

JLL; Bengaluru; On-site; INR 480,000 - 720,000; Full time

Job summary

JLL in Bengaluru, KA, is seeking a Workspace Experience Enabler to deliver a customer-centric office experience on-site for a large upscale workspace. You will act as the single point of contact for daily workspace needs, coordinating with facilities and service teams to ensure high standards and rapid issue resolution.

The ideal candidate has 1–3 years in hospitality or related fields, a degree in hotel management or related field, and proficiency with MS Office.

Qualifications

• Bachelor’s degree in hotel management or related field.
• 1–3 years in hospitality (hotel, aviation, coworking spaces).
• Proficient in MS Office and strong communication.
• Adaptable to fast-paced work environment.

Responsibilities

• Establish direct relationship with the employees working from the office.
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises.
• Respond and close all service tickets and feedbacks within defined SLA.
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams).
• Have periodic connects with all point of contact of different business to understand their perspective of service.
• Plan and execute employee engagement events in line with client expectations.
• Consolidate feedback to management team regularly for ongoing improvement implementation.
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager.
• Actively encourage an environment that supports teamwork, co‑operation, performance excellence and personal success.
• Drive Client specific initiatives such technology roll‑outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Skills

Hospitality experience

Excellent communication

Client relationship

Fast-paced environment

Education

Bachelor’s degree in hospitality or related field

Tools

MS Office

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Workspace Experience Enabler

Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating “Delight” by breeding a Customer‑Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast‑paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co‑operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll‑outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Location:

On‑site –Bengaluru, KA

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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