Community Manager

JLL; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai seeks a Community Manager to lead workplace experience delivery, engage with senior leadership, and oversee front office teams. This on-site role focuses on creating high-touch guest experiences and ensuring smooth operations across reception and workplace services.

The ideal candidate will drive initiatives to improve workplace feedback, manage escalations, and maintain site visit trackers.

Responsibilities

• Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience.
• Perform regular audits and assessments of the workplace including floors/Pantry /Reception.
• Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement.
• Manage Assign and Audit Front House team on VMS related activates and reconciliation daily.
• Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum).
• Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned.
• Ensure closure of all snag are done in Turnaround time.
• Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment.
• Serve as the primary point of contact with employees, Senior Leadership.
• Monitor Reception and common guest areas are well maintained.
• Warm welcoming greeting providing high touch experience for your guests and employee
• Develop and recommend initiatives that drive positive workplace feedback and employee engagement
• Community Manager will be required to track all complaints and escalations and report performance monthly.
• Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made.
• Create profile of Senior Leadership and track their preference.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities of Community Manager

• Dedicated Experience Delivery Role to interact with Client and Senior Leadership & drive Engagement and deliver Integrated Experience.
• Perform regular audits and assessments of the workplace including floors/Pantry /Reception.
• Manage a team of Front Office Executive along with Experience Ambassador and assign them duties related to Reception Management floor management and Employee Engagement.
• Manage Assign and Audit Front House team on VMS related activates and reconciliation daily.
• Maintain and share Site wise Client Visit tracker (Silver /Gold/Platinum).
• Creating and Scheduling & Manage 52 CRM calendar site wise and ensure monthly connects are conducted as planned.
• Ensure closure of all snag are done in Turnaround time.
• Conduct SM & MD and Platinum connects, Be in Touch with the issue of the moment.
• Serve as the primary point of contact with employees, Senior Leadership.
• Monitor Reception and common guest areas are well maintained.
• Warm welcoming greeting providing high touch experience for your guests and employee
• Develop and recommend initiatives that drive positive workplace feedback and employee engagement
• Community Manager will be required to track all complaints and escalations and report performance monthly.
• Analyze both Positive and negative feedback collected by Experience Ambassador and recommend follow up where improvement can be made.
• Create profile of Senior Leadership and track their preference.

Location:

On-site - Mumbai, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.