Senior Helpdesk Executive

JLL; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

JLL in Bengaluru is seeking a Sr. Helpdesk Executive for Ground Transport Operations. This on-site role supports employees by handling transport-related queries, tracking trips, updating on incidents, and coordinating vehicle deployment with emphasis on safety and timely service.

The position involves maintaining reports, responding to feedback, and collaborating with security and wellness teams to ensure smooth operations in a dynamic corporate environment.

Qualifications

• Experience in helpdesk or operations support is preferred.
• Strong communication and coordination skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Receive calls and provide accurate information to employees.
• Reply to emails with employee queries.
• Live tracking of trips inbound/outbound.
• Maintain reports and respond to app feedback.
• Update clients on incidents, delays and safety measures.
• Coordinate vehicle deployment and timing.
• Monitor security dashboards and alert teams as needed.
• Prepare daily and monthly logs and reports.
• Support wellness and security teams with relevant data.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Sr. Helpdesk Executive

Ground Transport Operations

What this job involves

Delivery of Client Satisfaction

• Receiving calls and providing right information to the employee based on the query

• Replying to the mail as per the employees query

• Live tracking of trips ( inbound /Out bond)

• Accommodating Adhoc/unregister request and maintaining report

• Responding to the APP negative feedback by sending first mailer and follow up with closer

• Updates to client on incidents, accidents, traffic and delay communication

• Assist medical request on high priority

• Cross check on vehicle deployment, sequence, and timings

• Live track on CC TV footage and communicating the team if any issue

• Vehicle tracking for sanitization

• Ensuring vehicle reaching first point on time

• undefinedAchieving Safety aspectsTracking the Escort availability trips with female employee first pickup/last drop during night hoursMonitoring the all the vehicles trip closure through technology toolMonitoring and action on the live security dash board alerts likeDevice not reachable,Employee GEO fence violationvehicle over speeding,SOS alerts stoppagesingle women travelling aloneVehicle stoppageundefined

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• undefinedConsolidating the security dash board alerts with supporting documents ( Mails and call log )Preparing call logs on daily basis and consolidating the report on monthly basisPreparing No show report and sharing it to employees on daily and weekly basisPreparing Adhoc report and sharing it to employees ( Out bound )Sending OTA report to client on hourly basisMaintaining lost and found report and sending mails to employees with closerMaintaining employees issue tracker on daily basisMaintaining MIS device and APP issue trackerMaintaining Drivers RTO reportMaintaining business/inter office/metro and suburban shuttle reportsMaintaining drivers temperature thermal check reportLogout trip closer reportsVehicles GPS panic alert reportTemp ID drivers RTO clearance report and sharing it to wellness team and OGS team

• undefinedPutting best practices in placeTeamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the KRA are being met. You need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Good communicator Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility Added advantage will be knowing Kannada , and Hindi What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site – Bengaluru, KA

Scheduled Weekly Hours

0

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.