Workspace Experience Ambassador

JLL; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

JLL is seeking a Workspace Experience Ambassador in Pune to create welcoming, high-quality experiences for colleagues and visitors in a hybrid workspace. You will be the primary contact, develop community events, and leverage workspace data to improve engagement.

Your role emphasizes exceptional hospitality, teamwork, and proactive service, with a focus on sustainable, data-driven workplace experiences for a diverse user base.

Qualifications

• 2+ years in customer service, events, sales or related industries.
• Experience in co-working, corporate real estate or startups is a plus.
• Proficient in MS Office and professional email etiquette.
• Willing to work in shifts / outside hours when needed.
• Excellent verbal and written communication.
• Strong negotiation, coordination and networking abilities.
• Teamwork, accountability and mindfulness in daily tasks.
• Ability to interpret feedback and translate it into service improvements.
• Knowledge of current technology resources for a hybrid service.
• Ability to work under pressure with a positive attitude.
• Energetic, cheerful and outgoing personality.

Responsibilities

• Orientation for new hires, access setup and welcome packs.
• Collect and analyse workspace data to improve experiences.
• Engage colleagues; recommend improvements based on feedback.
• Document stakeholder plans and report engagement outcomes.
• Support MyDay initiatives and promote required activities.
• Provide weekly updates to Workspace Experience Manager.
• Build and manage community events and content calendars.
• Coordinate with ERGs, HR, and contractors for events.
• Develop blog posts, articles, social content, newsletters and videos.
• Create event collateral with the communications team.
• Engage with online community and respond to inquiries.
• Resolve issues and follow up personally, mapping service standards.

Skills

Customer service

Event management

Sales

Co-working experience

Flexibility

Communication

Negotiation

Coordination

Networking

Teamwork

Accountability

Mindfulness

Feedback analysis

Tech awareness

Resilience

Energetic personality

Tools

MS Office

Email etiquette

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Our goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.

Joining our team as a Workspace Experience Ambassador, you will help build and lead a supportive and social community, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.

We always:

• Choose to be happy and care about the happiness of others.
• Are open and true to ourselves and others.
• Are accountable and care about facing challenges and owning them.
• Care about being engaged with heart and mind.
• Provide an exceptional hospitality experience at every touch point.
• Passionate about performance and solutions.
• Praise and acknowledge success.
• Care about our environment and our future.

Community engagement:

• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.
• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.
• Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.
• Understand the needs of the business and what drives the businesses you support.
• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.
• Support and collaborate with other Experience Ambassador to deliver the shared vision.

What your day-to-day will look like:

• Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.
• Spatial awareness: collect and analyse workspace data to improve the workspace experience.
• Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience based on their feedback.
• Document your stakeholder plan and report on engagement activities, success stories and community meetings
• Be abreast of current MyDay initiatives and support /promote as required.
• Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management

Content and events

• Building a concious community through a local event calendar (align to the regional calendar).
• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
• Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
• Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.
• Gatekeeper of the digital signage and communication displays.
• Contribute to monthly newsletter to connect with users and to promote community activities.
• Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.
• Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.
• Work with the communications team to create event collateral and promotion materials for events in a timely manner.
• Engage with the online community and respond to comments and requests.
• Take ownership of resolving issues and providing a personal follow-up as necessary
• Responsible for maintaining up to date Customer journeys and to map service standards.

Technology

• Work with BI&T team to introduce innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well being, you’ll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the “what”, “so what” and “now what”. By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC’s strategic desire for data-driven decisions.

You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you’ll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Required Skills and Experience:

• 2+ years of relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate or start-up experience would be an advantage.
• Proficient computer skills such as MS office and email etiquette.
• Flexible to work in shifts or occasionally out of hours when requested
• Excellent communication skills (both verbal and written).
• Good negotiation skills, coordination, and networking capability.
• A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
• Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.
• Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
• Be able to handle pressure, think quickly and calmly.
• Have an energetic, cheerful, and outgoing personality.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Privacy Statement

Location:

On-site -Pune, MH

Scheduled Weekly Hours:

48

AI

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.