Curated Workplace Executive

JLL; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL Mumbai is seeking a Curated Experience Executive to welcome associates and visitors with warmth and professionalism, ensuring a welcoming first impression and smooth daily operations.

You will oversee readiness of meeting rooms and common areas, log service requests, support conferences and events, assist with onboarding, handle visitor badging, and coordinate access and security with the Curated Experience Sr. Executive.

Qualifications

• Bachelor’s degree or equivalent; 2–3 years in hospitality or front desk roles.
• Experience in customer service, facilities coordination, or related fields.
• Passion for people and service-oriented mindset.

Responsibilities

• Welcome and assist visitors and colleagues; maintain warm, professional reception.
• Ensure workspace readiness; inspect rooms and common areas for cleanliness and readiness.
• Log and track service requests; provide timely updates and resolutions.
• Set up rooms for meetings and events; support on-ground event logistics.
• Assist with onboarding tours and responding to colleague inquiries within one business day.
• Coordinate visitor access, badges, and security compliance; escalate issues as needed.

Skills

Customer service

Communication

MS Office

Hospitality

Attention to detail

Education

Bachelor's degree

Tools

MS Teams

Outlook

Excel

Word

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Curated Experience (Executive)

Role Summary

The Curated Experience Executive shall work closely in co-ordination with the Curated Experience Sr. Executive ensuring visibility and presence on a day-to-day requirement & ensure organization associates and visitors are welcomed, valued, and taken care of at every stage while they are in the office.

Key Responsibilities

Guest Experience

The Executive is the first face a colleague sees and the last impression a guest carries with them. This means expressing warmth and professionalism at reception or entry, greeting people with care, and creating an atmosphere where every individual feels that their presence matters. Beyond the greeting, the Executive takes ownership of the physical readiness of the workplace by conducting regular and thorough checks of meeting rooms, collaboration spaces, pantries, and common areas to ensure everything is clean, stocked, and ready for use before it is needed. Responding to ad-hoc colleague requests is done promptly and with a helpful spirit, and feedback collected during daily interactions is documented accurately and shared with the Sr. Executive to drive meaningful resolutions.

Operational Support

The Executive plays an active role in keeping daily operations flowing smoothly. Service requests are logged, tracked, and followed through to full resolution, with timely status updates provided to colleagues along the way. Daily site inspections are conducted with a watchful eye, identifying maintenance issues, supply gaps, or safety concerns before they elevate. Routine matters are channeled to the Curated Experience Sr. Executive, while safety or security concerns are escalated directly and immediately to the Facility Manager / Security Team. Trackers, logs, and basic operational reports are maintained with accuracy and consistency.

Conference & Event Support

Executive ensures every room is set up to the highest standard viz., equipment tested, AV confirmed, refreshments in place (where requested), and the space reset promptly after every meeting concludes. For workplace events, training sessions, and engagement activities, the Executive provides dedicated on-ground support, working alongside the Sr. Executive to deliver a seamless experience for every attendee.

Colleague Engagement & Onboarding

Executive shall play a central role in making new hires feel genuinely at home from day one. Leading the site orientation tours, introducing colleagues to amenities, explaining workplace policies, and setting a warm and welcoming tone are all core to this responsibility. All colleague enquiries, whether received in person, via email or through chat are acknowledged and responded to within one business day. Executive also takes an active approach to learning by shadowing the Curated Experience Sr. Executive across site functions, building both capability and confidence within the Workplace Services environment.

Feedback & Continuous Improvement

Executive shall gather real-time experience feedback from colleagues and stakeholders during daily interactions, tours, and events, and document it accurately using designated trackers. This feedback need to be shared promptly with the Sr. Executive for review and closure, and the Executive follows up on minor items to confirm resolution. Beyond reactive feedback, Executive proactively reviews the service patterns, whether supply shortages, AV readiness issues, or space concerns contributing meaningfully to a culture of continuous improvement that elevates the experience for everyone.

Transport & Commute Support

Executive serves as a trusted first point of contact for routine transport and commute queries, helping colleagues (especially new hires) navigate shuttle schedules, parking allocations, and booking protocols with confidence and ease. Complex issues, complaints, or service disruptions are escalated promptly to the Sr. Executive or the Transport team, ensuring no colleague is left without a resolution.

Additional Workplace Responsibilities

Executive supports visitor badging, temporary access requests, and compliance with site security protocols, ensuring access is managed seamlessly and in accordance with established guidelines. Workplace policies including clean desk standards, appropriate use of shared spaces, and visitor management are reinforced in a friendly, hospitality first manner that reflects the values of the Curated Experience team. Contractors and vendors on site are supported with basic orientation and access to amenities, ensuring their presence is well-integrated and non-disruptive. Throughout all of this, Executive remains observant and proactive, flagging risks, hazards, or service concerns to the Sr. Executive or Facility Manager without delay.

Qualifications

Education & Experience

A Bachelor’s degree or equivalent qualification is preferred with Two to three years of experience in hospitality, customer service, front desk management, facilities coordination, or a closely related field. Candidates who bring a passion for people are strongly encouraged to apply, even if their background spans multiple industries.

Skills & Competencies

The ideal candidate is warm, approachable, and genuinely service-oriented, someone who takes pride in the details and finds satisfaction in making others feel cared for. Strong verbal and written communication skills, excellent organizational abilities, and composure to manage multiple priorities in a fast-paced environment are essential. Cultural sensitivity, patience under pressure, and the ability to de-escalate situations with grace are highly valued. A collaborative spirit, a strong willingness to learn and grow, and proficiency in the Microsoft Office including Teams, Outlook, Excel, and Word.

Working Hours

Flexibility to support early morning or late evening / night activities is required based on site needs, including shift-based working arrangements where applicable.

Reporting Structure

The Curated Experience Executive reports directly to the Curated Experience Sr. Executive and works in close day-to-day collaboration with Facility Management teams across the site.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

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