Customer Relation Executive

JLL; Bengaluru; On-site; INR 220,000 - 340,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

JLL is seeking a Lobby Attendant/CRE in Bengaluru to be the front-line representative for guests and tenants at the client site. You will maintain a hospitable environment, handle inquiries, and coordinate with internal teams to ensure a seamless experience for all visitors.

The role requires strong communication in English and Hindi, a neat appearance, and willingness to work flexible shifts including weekends and holidays.

Qualifications

• Relevant educational background in hospitality.
• 1–2 years of work experience in hospitality or client/customer service roles.

Responsibilities

• Be the face of JLL at the client site and address guest/tenant needs.
• Maintain hospitality standards and presentable appearance.
• Own and resolve requests/complaints within defined timelines (TAT).
• Take daily rounds and report lapses/observations to the team.
• Conduct customer feedback surveys and share reports with client/management.
• Respond to emergencies per policy and coordinate with authorities when needed.
• Maintain lost-and-found procedures and follow-up on inquiries.
• Attend site trainings and participate in handover/takeover at shift end.
• Assist with filing, inventory records, dashboards, and complaint trackers.
• Support events and general maintenance and guest handling.

Skills

Hospitality

Customer service

English and Hindi

MS Office

Education

Hospitality-related education

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Lobby Attendant/ CRE, Bengaluru

Business: Property and Asset Management, Bengaluru

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Site details:

You will be working on Godrej Centre, Indiranagar, which is a Commercial site, located at Bengaluru.

Site dynamics:

Work Schedule: As per site Site team: As per site PM team Other details if any

Reporting:

You will directly reporting to the Customer Relation Manager /Property Manager as per site.

Sound like you? Here is what we’re looking for:

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you:

• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Equal Opportunity Employer Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to Contact Us page I want to work for JLL.