Commercial Manager

MARKS & SPENCER (M&S); Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Marks and Spencer Reliance India Private Limited is seeking a Commercial Manager to lead the store team, drive sales, and oversee overall performance. The role emphasizes leadership, stock management, and customer-focused operations in a dynamic retail environment.

The candidate will ensure adherence to brand guidelines, optimize sales strategies, and foster strong customer relationships while coordinating with store staff and managers to achieve targets.

Responsibilities

• Lead a team of store staff and Section Managers, providing guidance and coaching to improve performance.
• Drive sales by analyzing footfall, customer conversion rates, and average purchase value (UPT).
• Ensure store meets sales targets and adjust strategies to stay on track.
• Align with brand guidelines for visual merchandising and marketing to maintain brand image.
• Build strong relationships with customers by understanding needs and preferences.
• Maintain smooth and accurate stock processes to keep the store well-organized.

Job description

Group Company: Marks and Spencer Reliance India Private Limited

Designation: Commercial Manager

Position description: As a Commercial Manager, your main goal is to lead your team, drive sales, and manage the store's overall performance. Your key responsibilities include:

Primary Responsibilities:

• 1. Team Leadership:
  • ? Build a Strong Team: Develop a motivated and high-performing team that is committed to achieving goals.
  • ? Lead by Example: Encourage your team and create opportunities to boost sales through positive leadership.
  • ? Manage Performance: Oversee Section Managers and store staff, offering guidance and coaching to improve performance.
• 2. Sales & Store Operations:
  • ? Drive Sales: Promote sales growth by analyzing trends like footfall, customer conversion rates, and average purchase value (UPT).
  • ? Achieve Sales Targets: Ensure the store meets its sales targets and adjust strategies when needed to stay on track.
  • ? Seasonal Planning: Make sure the store is prepared for seasonal events and has the right staffing levels in place.
• 3. Store Presentation & Competition:
  • ? Implement Brand Guidelines: Follow and enforce guidelines for visual merchandising (VM) and marketing to maintain the brand image.
  • ? Stay Competitive: Keep an eye on local competitors and take steps to gain an advantage in your market.
• 4. Customer Experience:
  • ? Connect with Customers: Build strong relationships with customers by understanding their needs and preferences.
  • ? Respond to Feedback: Listen to feedback from both customers and staff, and share valuable insights with relevant departments for improvement.
• 5. Stock Management & Operations:
  • ? Efficient Stock Management: Ensure smooth and accurate stock processes to keep the store well-organized and prepared.
• 6. Staff Engagement & Communication:
  • ? Regular Briefings: Keep your team updated with regular meetings, sharing important information and recognizing their achievements.
  • ? Employee Development: Provide timely feedback to help your team improve and conduct performance appraisals to track growth.