Assistant Store Manager

MARKS & SPENCER (M&S); Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

MARKS & SPENCER (M&S) in Pune is seeking a Commercial Manager to lead the store team, drive sales, and oversee overall performance.

You will coach staff, model strong leadership, manage performance, and ensure targets are met while planning for seasonal demand.

The role also covers VM compliance, competitive awareness, customer engagement, stock accuracy, and regular team briefings to fuel growth and store success.

Responsibilities

• Build a strong team: Develop a motivated and high-performing team that is committed to achieving goals.
• Lead by Example: Encourage your team and create opportunities to boost sales through positive leadership.
• Manage Performance: Oversee Section Managers and store staff, offering guidance and coaching to improve performance.
• Drive Sales: Promote sales growth by analyzing trends like footfall, customer conversion rates, and average purchase value (UPT).
• Achieve Sales Targets: Ensure the store meets its sales targets and adjust strategies when needed to stay on track.
• Seasonal Planning: Make sure the store is prepared for seasonal events and has the right staffing levels in place.
• Implement Brand Guidelines: Follow and enforce guidelines for visual merchandising (VM) and marketing to maintain the brand image.
• Stay Competitive: Keep an eye on local competitors and take steps to gain an advantage in your market.
• Connect with Customers: Build strong relationships with customers by understanding their needs and preferences.
• Respond to Feedback: Listen to feedback from both customers and staff, and share valuable insights with relevant departments for improvement.
• Efficient Stock Management: Ensure smooth and accurate stock processes to keep the store well-organized and prepared.
• Regular Briefings: Keep your team updated with regular meetings, sharing important information and recognizing their achievements.
• Employee Development: Provide timely feedback to help your team improve and conduct performance appraisals to track growth.

Job description

Key Deliverables (Essential functions & Responsibilities of the Job):

As a Commercial Manager, your main goal is to lead your team, drive sales, and manage the store's overall performance. Your key responsibilities include:

1. Team Leadership:

• Build a Strong Team: Develop a motivated and high-performing team that is committed to achieving goals.
• Lead by Example: Encourage your team and create opportunities to boost sales through positive leadership.
• Manage Performance: Oversee Section Managers and store staff, offering guidance and coaching to improve performance.

2. Sales & Store Operations:

• Drive Sales: Promote sales growth by analyzing trends like footfall, customer conversion rates, and average purchase value (UPT).
• Achieve Sales Targets: Ensure the store meets its sales targets and adjust strategies when needed to stay on track.
• Seasonal Planning: Make sure the store is prepared for seasonal events and has the right staffing levels in place.

3. Store Presentation & Competition:

• Implement Brand Guidelines: Follow and enforce guidelines for visual merchandising (VM) and marketing to maintain the brand image.
• Stay Competitive: Keep an eye on local competitors and take steps to gain an advantage in your market.

4. Customer Experience:

• Connect with Customers: Build strong relationships with customers by understanding their needs and preferences.
• Respond to Feedback: Listen to feedback from both customers and staff, and share valuable insights with relevant departments for improvement.

5. Stock Management & Operations:

• Efficient Stock Management: Ensure smooth and accurate stock processes to keep the store well-organized and prepared.

6. Staff Engagement & Communication:

• Regular Briefings: Keep your team updated with regular meetings, sharing important information and recognizing their achievements.
• Employee Development: Provide timely feedback to help your team improve and conduct performance appraisals to track growth.