Commercial Manager

Marks & Spencer Plc; Kamrup Metropolitan; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Marks and Spencer Reliance India Private Limited is seeking a Commercial Manager to lead the store team, drive sales, and manage overall store performance. You will oversee team leadership, stock controls, customer experience, and adherence to brand guidelines.

The role emphasizes frontline leadership, sales optimization, and staff development to ensure targets are achieved and the store remains competitive in the market.

Responsibilities

• Team Leadership and coaching of Section Managers and staff to boost performance.
• Drive sales and store performance by analyzing footfall, conversions and average ticket value.
• Ensure sales targets are met and adjust strategies as needed.
• Maintain brand guidelines for VM and marketing; stay competitive with local rivals.
• Strengthen customer relationships by understanding needs and gathering feedback for improvements.
• Efficient stock management to keep store organized and prepared.
• Regular team briefings and staff development through performance appraisals.

Job description

3 - 5 Years

Full Time

Job Description

Group Company: Marks and Spencer Reliance India Private Limited

Designation: Commercial Manager

Office Location:

Position description: As a Commercial Manager, your main goal is to lead your team, drive sales, and manage the store's overall performance. Your key responsibilities include:

Primary Responsibilities:

• 1. Team Leadership: Build a Strong Team: Develop a motivated and high-performing team that is committed to achieving goals. Lead by Example: Encourage your team and create opportunities to boost sales through positive leadership. Manage Performance: Oversee Section Managers and store staff, offering guidance and coaching to improve performance.2. Sales & Store Operations: Drive Sales: Promote sales growth by analyzing trends like footfall, customer conversion rates, and average purchase value (UPT). Achieve Sales Targets: Ensure the store meets its sales targets and adjust strategies when needed to stay on track. Seasonal Planning: Make sure the store is prepared for seasonal events and has the right staffing levels in place.3. Store Presentation & Competition: Implement Brand Guidelines: Follow and enforce guidelines for visual merchandising (VM) and marketing to maintain the brand image. Stay Competitive: Keep an eye on local competitors and take steps to gain an advantage in your market.4. Customer Experience: Connect with Customers: Build strong relationships with customers by understanding their needs and preferences. Respond to Feedback: Listen to feedback from both customers and staff, and share valuable insights with relevant departments for improvement.5. Stock Management & Operations: Efficient Stock Management: Ensure smooth and accurate stock processes to keep the store well-organized and prepared.6. Staff Engagement & Communication: Regular Briefings: Keep your team updated with regular meetings, sharing important information and recognizing their achievements. Employee Development: Provide timely feedback to help your team improve and conduct performance appraisals to track growth.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Role:
• Years of experience:

Key Performance Indicators:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Specific requirements

• Travel:
• Vehicle:
• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation:

Job Snapshot

Updated Date

23-10-2026

Job ID

Job_809

Department

Store Operations

Location